Definition: An auto dialer is a software application that automatically dials a list of phone… ... Read more
Definition: Bring Your Own Carrier (BYOC) is a telecommunications model that allows businesses to select… ... Read more
Definition: Co-browsing is a technology that allows agents and customers to view and interact with… ... Read more
Definition: Composability refers to the design principle where systems are built from interchangeable components that… ... Read more
Definition: Contact Center AI utilizes artificial intelligence technologies to enhance customer interactions and streamline service… ... Read more
Definition: A call center chatbot is an AI-driven application that engages with customers to provide… ... Read more
Definition: Customer interaction analytics involves analyzing data from various customer interactions to gain insights into… ... Read more
Definition: Disaster recovery is a set of policies and procedures aimed at enabling the recovery… ... Read more
Definition: Identity resolution is the process of linking various identifiers and interactions to create a… ... Read more
Definition: Real-time adherence is a monitoring process that compares an agent’s scheduled activities with their… ... Read more
Definition: Software as a Service (SaaS) is a cloud-based software distribution model where applications are… ... Read more
Definition: A virtual agent is an AI-driven tool designed to simulate human conversation and assist… ... Read more
Definition: A Wide Area Network (WAN) is a telecommunications network that extends over a large… ... Read more
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