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Integrate Exotel with your favorite tools. Gain visibility, increase productivity and improve customer experience.

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Benefits of Integrating
with Exotel

Consolidate Data

Access all your data in one place. No need to switch between dashboards to compile reports.

Improve Tracking

Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.

Personalize Communication

Access the data you need to personalize communication automatically with each incoming call.

Get Real-time Alerts

With Exotel’s integrations, agents receive a pop-up every time they get a call or if they miss one.

Increase Productivity

Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.

Features We Offer

1

Click to Call: Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.

2

Call Recording: Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.

3

IVR: Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.

4

Call Tracking & Analytics: Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

5

Pop-up On Incoming Calls with Customer History: When an existing customer calls, a pop-up with customer history like name, phone number, and call history will be displayed.

The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter