The third-party logistics industry is growing at a rapid pace in India. For the players in the logistics industry, time equals money. The 3PL business is a highly competitive one due to low margins and high competition in the market. Improving operational efficiency is one of the key ways to gain a competitive advantage.

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Connected Customer Conversations
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Confirm the customer’s presence with a simple SMS or automated call. We have seen that including this as a part of your standard operating procedure improves your first attempt delivery rates by upto 18%.

Automating calls & SMS to confirm customer’s presence, or to confirm delivery or even to collect feedback, you can reduce human intervention which reduced manual efforts by to 63%

When you connect delivery personnel with your customers via Exotel, there is no real for either party’s phone number to be revealed. This process of number anonymisation or number masking helps save customer privacy.

Update delivery status in real-time. This can happen over a simple IVR based phone call and doesn’t need internet connectivity. This works seamlessly even in places where internet connectivity is flaky.

Customer Conversation Platform that goes a long way for Logistics Industry

Automated calls & SMS

Reach more customers faster. Trigger automated alerts, reminders, and more with Exotel’s automated calling system.

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Number masking

Use our call masking service to connect your customers to drivers, delivery personnel, or vendors – without revealing their personal phone numbers.

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Marketing ROI

Know which medium of marketing works for you

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