Deliver faster, return less with AI-powered communication
With intelligent, secure communications, Exotel helps logistics teams boost delivery success, reduce NDR, and run operations with confidence at scale.
25B+Logistics leaders trust Exotel for critical communication
Critical journeys Exotel powers end-to-end
- First-mile cordination
- NDR reduction
- Customer support that actually resolves
- Returns, reverse logistics & RTO reduction
- COD verification, fraud prevention & compliance
The issue: Missed pickups, slow confirmations, and manual coordination delay everything downstream.
Exotel enables:
- Automated calls/WhatsApp alerts for pickup scheduling
- Rider assignment and communication via number masking
- Bot-led confirmation and reschedule flows
Outcome
Faster first mile, fewer missed pickups, and tighter operational control.
The issue: Missed pickups, slow confirmations, and manual coordination delay everything downstream.
Exotel enables:
- Automated calls/WhatsApp alerts for pickup scheduling
- Rider assignment and communication via number masking
- Bot-led confirmation and reschedule flows
Outcome
Faster first mile, fewer missed pickups, and tighter operational control.
The issue: Failed delivery attempts (NDR) and unreachable customers increase cost per shipment.
Exotel enables:
- Automated delivery attempt alerts via WhatsApp/SMS/IVR
- “Are you available?” bot flows to confirm presence
- Number-masked calls between riders and customers
Outcome
Up to 18% higher first-attempt delivery success, fewer failed attempts, and lower cost per shipment.
The issue: Tracking queries, reschedules, and delays flood support teams and slow down escalations.
Exotel enables:
- Cloud contact center with smart routing, sticky agents, priority queues
- 24/7 AI bots for tracking, address changes, returns, and FAQs
- Agent Assist: transcripts, summaries, shipment history
Outcome
Faster resolutions, lower support load, and calmer customer experiences.
The issue: Returns and RTO are expensive and often driven by poor or slow communication.
Exotel enables:
- Bot-led return initiation and pickup scheduling
- WhatsApp-based address confirmation
- Failed pickup alerts and retry automation
Outcome
Reduced RTO, smoother reverse flow, and more predictable operations.
The issue: COD fraud, fake orders, and identity risks hurt margins and SLA performance.
Exotel enables:
- COD verification calls and WhatsApp confirmations
- Personalized delivery PINs for safe package release
- Secure rider–customer communication via number masking
Outcome
Safer deliveries, fewer fraudulent orders, and complete communication control.
Why India’s top logistics companies run on Exotel
18%
improvement in first-attempt delivery rates.
100% delivery agent privacy with number masking.
63% reduction in coordination effort with automated workflows.
AI-powered routing, quality, and agent assist.
25%
reduction in RTO with availability verification.
Built for scale with 99.99% uptime.
True omnichannel with one unified view
Proven outcomes. Real impact.
Exotel helps Shiprocket deliver happiness to 24,000+ pin codes
Read Full Case StudyUsing Exotel's IVR and SMS services has significantly enhanced our customer engagement. The real-time responses we receive from buyers have skyrocketed, and the overall SMS delivery has greatly improved.
Vivek Thota
Product director
Shiprocket
Ready to cut RTOs and hit more deliveries on the first attempt?
Book a Demo