Confirm the customer’s presence with a simple SMS or automated call. We have seen that including this as a part of your standard operating procedure improves your first attempt delivery rates by upto 18%.
Automating calls & SMS to confirm customer’s presence, or to confirm delivery or even to collect feedback, you can reduce human intervention which reduced manual efforts by to 63%
When you connect delivery personnel with your customers via Exotel, there is no real for either party’s phone number to be revealed. This process of number anonymisation or number masking helps save customer privacy.
Update delivery status in real-time. This can happen over a simple IVR based phone call and doesn’t need internet connectivity. This works seamlessly even in places where internet connectivity is flaky.