Choose a solution that meets your needs and onboard yourself. You can get started within 2-3 hours with Exotel.
From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels to your new contact center solution.
Train your agents to access and use data from across channels to understand the customer relationship better.
Whether the customer contacts you on Twitter or through the toll-free number, they can have continuity of the conversation. This makes it easier for agents to resolve queries and for customers to get them resolved.
Your agents no longer need to switch between different screens and apps to get the information they need. This saves them time, which they can use to focus on engaging with the customer.
With a virtual contact center solution, you can get advanced analytics for all your communication channels, measuring business KPIs effectively.
A contact center solution is a centralised software that helps manage all incoming and outgoing enterprise communications. Exotel’s contact center solution is cloud-based and does not require an on-premise EPABX or PBX system.
Omnichannel customer support is when you offer seamless interactions across various channels like SMS, WhatsApp, inbound and outbound calls, video conferencing etc. An omnichannel contact center solution enables you to manage all these conversations from one place.
Absolutely. Exotel’s omnichannel contact center solution offers precisely that. You can send SMSes, make calls, receive calls and even have video conferences with Exotel. Not only that, your admins can also manage devices and permissions, assign tickets, add/remove agents etc., all remotely.
Whether your customers are calling a virtual number, which is routed to remote agents, or your agents are usin to make outbound calls, every conversation is securely routed through our cloud contact center. This solution tracks and monitors all calls, including information such as time of call, its origin, duration etc.
Businesses use contact center solutions to offer omnichannel customer support. Some channels like text messaging can be cost-efficient when compared to voice. On the other hand, video conferencing might be effective in problem-solving and building trust. Any business that offers support across all these channels needs a unified interface to manage them — this is what a contact center solution provides.
Call center solution enables you to manage inbound and outbound calls. It is exclusive to voice as a channel. Contact center solution empowers you to offer an omnichannel experience.
If you’re using voice as the only channel, then a call center solution is enough. You can use a call center solution to manage voice and choose other tools for WhatsApp, text, video conferencing etc. However, these conversations will be siloed. Your agents will not have a complete view. This means that every time a customer contacts on a new channel, they have to repeat themselves. This will significantly affect the customer experience.
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Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.
Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.
Build your call flow, set up voicemail, custom greetings etc., without needing a developer.