Exotel’s Multi Modal Digital Voice allows you to communicate with your customers on their preferred mode, including the newer voice interfaces like in-app and OTT apps, along with all possible fallback mechanisms. This allows for a more seamless and contextual experience, ensuring maximum connectivity, countering external factors like internet availability, international locations, etc.
Aspects of the calling screen like business name, logo, etc. are controlled completely by the business for all VoIP calls. The end user knows exactly which business is calling and why.
Increased trust and the fact that the call is landing on the business’ own application results in increased pickup rates for transactional/utility calls.
From crafting the calling screen to match the brands’ theme to hiding details like the phone number (Number Masking), the business can take all the decisions to make it a customized calling experience.
Easily integrate our VoIP solution into your applications with comprehensive SDKs designed for major platforms including iOS, Android, and web. This cross-platform support simplifies development and expands your reach.
VoIP services can be accessed from various devices, allowing users to communicate from virtually anywhere.
VoIP technology often provides better call quality compared to PSTN, with lower latency and fewer interruptions.
This feature enables users to make calls directly through the OTT apps, providing a seamless experience while identifying unknown callers.
Users can make voice calls directly from the business’ iOS and Android applications, enhancing connectivity across platforms.
This technology enables real-time communication capabilities directly in web applications, facilitating voice calls without the need for additional plugins.
Agents can now directly make VoIP calls from their CRM, not having to open multiple tabs to conduct different operations.
Exotel’s UL-VNO license allows for businesses to seamlessly integrate VoIP calls with traditional PSTN networks, ensuring reliable connectivity whether your agents / users are calling from a modern IP system or a conventional phone line. This hybrid approach offers flexibility and wide-ranging compatibility.
Automatically switch to backup systems when the primary mechanism fails due to unavailability of network or operator failures. This ensures the connectivity.
Reach out to your users on their favorite OTT apps. This allows for contextual calling and hence, higher pickup rate.
Easily integrate our VoIP solution into your applications with comprehensive SDKs designed for major platforms including iOS, Android, and web. This cross-platform support simplifies development and expands your reach.
Gain valuable understanding from your calls with AI-driven summaries, categorisation into customisable bucket(s) and sentiment analysis.
Reach out to your users on their favorite OTT apps. This allows for contextual calling and hence, higher pickup rate. Reach out for more details on this!
If you want to use IP-PSTN intermix calling, you would have to create a new account on Exotel with a Veeno tag that will ensure that your services are compliant. Your agents can make and receive calls on the Exotel dashboard or CRM through VoIP after that. If you want VoIP calling within your products, our Web, Android and iOS VoIP SDKs can be integrated.
Exotel’s edge locations ensure that the call quality is top-notch and is not impacted due to latency. Businesses across 17 countries are currently using VoIP based services from Exotel.
VoIP calling does not depend on pickup rate. With Exotel’s UL-VNO license, businesses can set up fallbacks to PSTN that increase the chances of the user picking up the call. Also, context can be provided on the calling screen which gives the user visibility into who is calling instead of depending on third party apps.
If you have made the call to a SIP ID and also passed the phone number of the user, Exotel would automatically fallback to a PSTN call if the user’s internet is switched off.
Experience India's only ULVNO-licensed operator, Exotel, for a versatile, cost-effective, and compliant internet calling solution, offering cloud-based software, infrastructure, bots, and telecom lines.
Protect your business and data from security breaches by implementing enterprise-level security measures compliant with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards.
Utilize lightweight SDKs, comprehensive APIs, and expert support for quick deployment.
A dedicated team constantly monitors the infrastructure to ensure your business operations remain uninterrupted.
Get top-notch connectivity with Exotel's solution, backup routes, and flexible infrastructure, ensuring 99.99% uptime for over 40 million daily calls, far surpassing traditional providers.
Access a complete suite of communication tools, from SMS and WhatsApp to chatbots, under one vendor.
At Redcliffe Labs, our commitment to providing accessible and high-quality diagnostics drives everything we do. Integrating Exotel’s WhatsApp Calling solution was a strategic move that allowed us to enhance our patient support system. The seamless transition to an IP-based system has empowered our patients to connect with us more easily, leading to a 22% boost in customer satisfaction. This partnership with Exotel has enabled us to deliver on our purpose of giving India its Right to Quality Diagnostics, and we look forward to continuing this journey of innovation and excellence.
At Redcliffe Labs, our commitment to providing accessible and high-quality diagnostics drives everything we do. Integrating Exotel’s WhatsApp Calling solution was a strategic move that allowed us to enhance our patient support system. The seamless transition to an IP-based system has empowered our patients to connect with us more easily, leading to a 22% boost in customer satisfaction. This partnership with Exotel has enabled us to deliver on our purpose of giving India its Right to Quality Diagnostics, and we look forward to continuing this journey of innovation and excellence.
+91-808 8919 888
+91-808 8919 888
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