Supported Platforms

Built for Secure, Reliable, and Scalable Voice Communication

Use Cases of Exotel’s Digital Voice Solutions

App-to-App Calling

Enable seamless in-app voice communication between users without exposing personal phone numbers

Example: A food delivery executive calling a customer directly through the app for order updates or to ask for the exact location.

App-to-Contact Center

Allow customers to connect with your contact center directly from your app for support and queries.
Example: An ecommerce customer calling a support agent via the app for assistance.

App-to-PSTN Calling

Extend voice connectivity beyond your app by enabling calls to public telephone networks (PSTN) for wider reach.
Example: A courier delivery agent calling a customer’s registered mobile number from the app for delivery coordination.

Call Masking for Privacy & Security

Protect user identities with masked phone numbers, ensuring privacy while facilitating essential communication.
Example: Call your cab driver via the app with number masking, keeping your contact details private.

Multiple Modes. One Powerful Voice Solution.

OTT App Calling

Enable seamless calling within OTT apps while identifying unknown callers—boosting user trust and experience.

In-App (App-to-App) Calling

Let users connect via voice directly from your iOS or Android app—ensuring consistent, cross-platform communication.

WebRTC SDK

Add real-time voice calling to your web app—no plugins needed. Just simple, browser-based conversations.

CRM Integration

Empower agents to make VoIP calls directly from the CRM—no tab switching, just faster workflows.

Why partner with Exotel

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India’s Only UL-VNO Licensed Voice Platform

Compliant, cloud-based voice solution with integrated software, telecom lines, and bots.

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Enterprise-Grade Security

Built with ISO, PCI-DSS, VAPT, and GDPR compliance to keep your data safe.

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Quick & Easy Integration

Lightweight SDKs, powerful APIs, and expert support for faster go-live.

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Always-On Infrastructure

24/7 monitoring ensures uninterrupted operations and business continuity.

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99.99% Uptime. 40M+ Daily Calls.

Reliable cloud network with backup routes—delivering unmatched performance.

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One Vendor. All Channels.

Voice, SMS, WhatsApp, and chatbots—unified under a single platform.

FAQs

Dive into our FAQ section for more information

You can switch easily by creating a new Exotel account with a UL-VNO (Veeno) tag to ensure compliance. Your agents can start making and receiving VoIP calls via the Exotel dashboard or your CRM. For in-app VoIP calling, simply integrate our Web, Android, or iOS SDKs.

Not at all. Exotel’s globally distributed edge locations ensure minimal latency and high call clarity. Businesses in over 17 countries trust our VoIP service for crystal-clear international calling.

VoIP itself doesn’t impact pickup rates, but with Exotel’s UL-VNO license, you can enable PSTN fallback—boosting call connectivity. Plus, on-screen caller context helps users identify who’s calling, increasing the chances they’ll answer.

If a call is made to a SIP ID and the user’s phone number is also provided, Exotel automatically switches to a PSTN call if the user has no internet—ensuring the call still goes through.

Customer Experiences That Speak Volumes

Revolutionize Voice Engagement with Exotel

Move beyond basic calling, enable secure, branded, and high-converting voice experiences across every touchpoint.

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