Elevate Customer Experiences with
GenAI powered Voice Bot
Transform customer engagement with our AI Voice Assistant. More than a bot, it’s your conversational partner, fluent in Hindi, English, and Hinglish. Available 24/7, it learns continuously for meaningful, personalised interactions.
Configure to suit any business functions like sales, customer support etc.
Adaptable tone, glossary to match to the company policies and branding
Customisations based on the goal of the conversation
Ability to Learn From Multiple Sources
Documents: users can provide documents as input to the bot and bot can answer queries based on the documents
Rules defined by the users
Deployment Friendly
API integration: integration with external API for actions and information
Multi-platform: Available as a streaming applet, PSTN number, Whatsapp calling, SDK
Fallback options
Scalable and Reliable
Continuous improvement: conversation rating based on user rating and based on goal tracking
Resilient: Horizontally scalable, 24x7 availability etc.
Customer Experiences That Speak Volumes
Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.
Enhance your customer engagement
with Exotel’s Gen AI Powered VoiceBot.