Drive Reliable and Trusted Customer Engagement

40%

Reduction in Agent Workload

25%

Increase in Sales Conversion Rates

20%

Improvement in Collection Efficiency

The Capabilities That Makes It a Strong Choice for Your Business

Accurate and Human-Like Conversations

Human like comprehension: understanding of the intent and emotion of the query
Semantic search: capability to synthesize the response using semantic search based on the user query intent
Empathetic responses to match the user intent and emotion
Support for multiple languages

Seamless UX

Best in class streaming pipeline with exceptional latency and superior network jitter handling:

Speech recognition
Noise cancellation
User Interruption handling
Listening queues to manage any processing latency
Personalized responses (user name, conversation context etc.)

Adaptable to Multiple Business Scenarios

Configure to suit any business functions like sales, customer support etc.
Adaptable tone, glossary to match to the company policies and branding
Customisations based on the goal of the conversation

Ability to Learn From Multiple Sources

Documents: users can provide documents as input to the bot and bot can answer queries based on the documents
Rules defined by the users

Deployment Friendly

API integration: integration with external API for actions and information
Multi-platform: Available as a streaming applet, PSTN number, Whatsapp calling, SDK
Fallback options

Scalable and Reliable

Continuous improvement: conversation rating based on user rating and based on goal tracking
Resilient: Horizontally scalable, 24x7 availability etc.

Customized Gen AI VoiceBot:
Excelling Across Varied Business Scenarios

Sales

Engages potential buyers with persuasive product presentations, like showcasing iPhones.
Suggests alternative products and discounts when initial proposals don’t pique interest.

Customer Support

Solves customer issues and addresses inquiries effectively.
Escalates complex problems to the appropriate ticketing system for resolution.

Recruitment Assistance

Conducts initial screening interviews and gathers candidate information efficiently.
Filters candidates early, saving HR time and effort.

Appointment Coordination in Healthcare

Manages appointment scheduling by tapping into calendar availability through API checks.
Offers seamless booking experiences, syncing with open time slots automatically.

Service Scheduling

Facilitates service bookings for various products.
Coordinates maintenance or service timing aligning with customer schedules.

EMI Collections

Proactively reminds customers of upcoming EMI dues and offers a payment link upon agreement.
Informs of possible repercussions in case of payment delinquency.

Exotel is a leading Connected Customer Conversation Platform

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service

Exotel goes above and beyond to ensure seamless business operations and customer support

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar, Chief Operating Officer

Exotel stands out among cloud telephony providers with exceptional customer support

We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..

Shashank ND, Co-Founder & CEO

Exotel boosts business performance and reduces service cost

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan, Senior Manager - Operations and Strategy

Welcome to The GenAI Powered Voice Assistant.
The Future is here.