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Scale conversations, CX and customer retention with the most reliable omnichannel messaging solution that brings channels, data and insights into one place.

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Drive Reliable and
Trusted Engagement at Scale

21 Billions+

Annual engagements over voice, messaging & video

 

115000+

Agents oncloud

4 Billion+

Queries resolved by AI bots

125 Million+

Hours of call duration

Exotel's
Business Messaging

Send secure SMSes at lightning speeds with an easy and powerful dashboard and APIs

 

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Express your brand with rich media, contextual and relevant messaging with RCS Business Messaging

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Reduce customer service costs and improve CX with WhatsApp for business

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Allow customers to connect with your business directly from Google search results

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Schedule SMS broadcasts within a few clicks with an easy-to-use no-code dashboard

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Increase your reach and sales by reaching large audiences at once with WhatsApp

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Ensure safe delivery of OTPs over WhatsApp’s end-to-end encrypted platform

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Improve brand recognition and convert more with personalised offers over WhatsApp

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Enhance app security and usage with device-based authentication and OTPs over SMS and WhatsApp

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Emulate in-person experiences with personalised
touchpoints across messaging channels

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Boost engagement rates through the roof

Personalise communication for each customer by utilising historical communication data to engage customers contextually at the best response times and on the channel they prefer, be it WhatsApp, SMS or RCS.

Save time with streamlined operations

Run your entire messaging suite without the hassle of signing multiple vendor contracts and integrating various messaging channels together. Get back time spent on these administrative tasks with Exotel’s unified messaging solution.

Lower the total cost of ownership

Save costs and time and streamline manpower by eliminating the need for commissioning and maintaining physical infrastructure with Exotel’s licensed truly cloud messaging solution.

 

Say goodbye to delivery failures

Reach customers consistently each time with Exotel’s integrated backup routes and fallback mechanisms coupled with API uptimes of 99.99%, ensuring delivery rates as high as 97%* for transactional SMSes.

 

Experience true scale

Grow exponentially with Exotel’s elastically scalable platform, powering over 20 billion global conversations annually across channels.

Tailor delightful customer experiences

Exotel’s connected customer communication suite puts you in control of your customer experience with no-code drag-and-drop connectors and journey builders to tailor communication flows over channels of your choice.

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Use Cases of Business Messaging

Sales Automation: Boost Sales and Revenue with automation

  • Leverage the combined user base of the most popular messaging channels
  • Set up and schedule personalised sales campaigns on SMS, WhatsApp or RCS 
  • Position products better with rich and interactive media 

Alerts and Notifications: Keep customers informed with timely nudges

  • Improve cashflow with reminders for upcoming payments over preferred channels at the best time
  • Improve patient outcomes and reduce no-shows with timely appointment reminders with the option to reschedule if needed
  • Improve CX by alerting customers about service delivery details like transaction confirmations and reporting fraudulent activity 
  • Secure financial transactions and app authorisation with OTPs over SMS, WhatsApp or RCS

User Authentication: Secure access to your enterprise apps

  • Equip your 2FA suite with fallback mechanisms with OTPs sent over various messaging channels and apps
  • Send SMS OTPs over dedicated high priority channels with delivery rates of 98% at an average latency of 3 seconds
  • Verify users on WhatsApp over a magic link or OTP

Customer Support: Boost CX with 24/7 smart support

  • Accelerate ticket resolution time and TAT with round-the-clock AI-powered support
  • Provide contextual and human-like assistance with conversational support powered by WhatsApp bots
  • Cut support costs with AI bots acting as the first line of defence and seamless transfers to humans when necessary 

What you get with Exotel’s Messaging

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No-code connectors

Connect with leading CRMs, Help Desk tools and custom apps with just a click of a button  

 

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Developer-friendly APIs

Reduce time and costs associated with supporting and onboarding developers with comprehensive API docs

 

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Real-time analytics

Deep dive into granular communication details with advanced messages and call analytics, rich reports, real-time agent and campaigns dashboards

 

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DLT compliant

All your sender IDs and SMS templates verified at scale by us partnering with network operators

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Unmatched uptimes

Our API uptimes of 99.99% ensure your messages are always up and running

 

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Channel interoperability

Tailor messaging experiences across channels with seamless interoperability and flow of data between them

 

The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain a competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Powering 7000+ Businesses in 60+ countries

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Customer Experiences That Speak Volumes

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