With a simple “click-to-call” button in the delivery personnel-facing app, Exotel helps safeguard customer privacy via number masking aka number anonymization. Both the parties involved are connected without revealing phone numbers.
All customer calls are greeted with a professional IVR and routed to the right team/agent based on the customers’ input.
Business can integrate Exotel with their CRM and streamline data. All customer conversations can be found in the CRM and a single platform will have all the relevant information.
Automated SMS can be used to update the order status in real-time and keep customers informed.
Improve customer experience with a remote-ready & feature-rich cloud call center solution. Set it up in a few steps & scale at will with zero infrastructural costs.
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Use our call masking service to connect your customers to drivers, delivery personnel, or vendors – without revealing their personal phone numbers.
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Reach more customers faster. Trigger automated alerts, reminders, and more with Exotel’s automated calling system.
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Integrate Exotel with your favorite tools. Gain visibility, increase productivity and improve customer experience.
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+91-808 8919 888
+91-808 8919 888
+966 135 181 912