Masked Phone Numbers

Use case

Number Masking For Customer Privacy

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers

 

 

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What is Number masking?

Number masking, as it is colloquially called, is the best way for businesses to safeguard their customers’ identity, and prevent misuse of sensitive information, enabled by anonymisation of customer’s phone number. This solution allows you to connect two parties without revealing either party’s phone number. This also allows you to ensure that transactions happen on your platform and not offline.

How It Works

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1

Driver/Executive gets assigned to a customer

Clicking on the ‘call customer’ button in the app, automatically makes a call to Exotel’s virtual number.

2

Exotel reaches your server

Exotel pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number

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3

Exotel dials customer number

Exotel connects the assigned executive to the respective customer

4

Customer number masked

Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties

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Advantages of Masked Phone Numbers

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Ensure Customer Privacy

Your customer’s phone number is never revealed during the transaction. After all, the onus of protecting the customer’s privacy falls on the business

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In-platform transactions

Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better

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Save Cost

Call your customers without depleting your employees’ mobile balance. Connecting them via Exotel is more cost efficient

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Track & Analyse

Track, record and analyse all your customer conversations to gain insights in real-time

Who can use it?

Masked telephone numbers can be used in any industry that requires customers to give their personal numbers.

Typically, E-commerce, last mile companies and cab aggregators use masked phone numbers to connect delivery personnel/cab drivers to customers without revealing the number of either of the parties.

Brands that have implemented this
 

Exotel powers Ola with number masking solution

Using a virtual number provided by Exotel, Ola’s drivers can now call their customers having access to their phone number.

Read More

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Mobile Number Masking

Mobile numbers have become a person’s identity. The onus is on businesses to ensure that the privacy of their customers is protected. This whitepaper gives you details why this is necessary



What our customers have to say

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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