Number masking or call masking is the best way for businesses to safeguard their customers’ identity, and prevent misuse of sensitive information, enabled by anonymization of customer’s phone number. This solution allows you to connect two parties without revealing either party’s phone number.
Exotel pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number
Exotel connects the assigned executive to the respective customer
Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better
Call your customers without depleting your employees’ mobile balance. Connecting them via Exotel is more cost efficient
Track, record and analyse all your customer conversations to gain insights in real-time
Masked telephone numbers can be used in any industry that requires customers to give their personal numbers.
Typically, E-commerce, last mile companies and cab aggregators use masked phone numbers to connect delivery personnel/cab drivers to customers without revealing the number of either of the parties. Here’s how our customers use our call masking feature:
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
ISO 27001:2013 certified information security management system
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