Number masking, as it is colloquially called, is the best way for businesses to safeguard their customers’ identity, and prevent misuse of sensitive information, enabled by anonymisation of customer’s phone number. This solution allows you to connect two parties without revealing either party’s phone number. This also allows you to ensure that transactions happen on your platform and not offline.
Clicking on the ‘call customer’ button in the app, automatically makes a call to Exotel’s virtual number.
Exotel pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number
Exotel connects the assigned executive to the respective customer
Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties
Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better
Call your customers without depleting your employees’ mobile balance. Connecting them via Exotel is more cost efficient
Track, record and analyse all your customer conversations to gain insights in real-time
Typically, E-commerce, last mile companies and cab aggregators use masked phone numbers to connect delivery personnel/cab drivers to customers without revealing the number of either of the parties.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
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