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Proven outcomes. Real impact.
How TISA Bank Hit 60% FCR, Cut Handle Time by 45%
View Case StudiesExotel has been a game-changer for our transformation into a full commercial bank. By unifying our channels and embedding quality checks at every step, we've turned service excellence into our competitive edge across PNG and beyond.
Luke Kaul
CEO
TISA Bank Limited
One conversation layer across the journey
- Acquire & convert faster
- Deliver seamless Omnichannel conversations
- Equip agents to sell from anywhere
- Retain, recover & grow customers
- Improve quality, performance & outcomes
The issue: Leads go cold within minutes. Delayed response kills conversion.
Exotel enables:
- High-volume outbound calling and messaging with predictive dialing and retries.
- AI Agent-led lead qualification before agents step in
- Smart routing to the right sales teams with full context (CCDP)
Outcome
Higher connect rates, better lead quality, and faster conversions.
The issue: Leads go cold within minutes. Delayed response kills conversion.
Exotel enables:
- High-volume outbound calling and messaging with predictive dialing and retries.
- AI Agent-led lead qualification before agents step in
- Smart routing to the right sales teams with full context (CCDP)
Outcome
Higher connect rates, better lead quality, and faster conversions.
The issue: Customers switch channels, but teams lose context.
Exotel enables:
- Unified conversations across voice, WhatsApp, SMS, email, chat, and in-app
- Channel fallback when customers don’t respond
- A single, continuous conversation timeline via CCDP
Outcome
Fewer drop-offs and a smoother customer journey.
The issue: Field reps and relationship managers work across locations, devices, – but most tools weren't built for them.
Exotel enables:
- Mobile-first app for field reps to manage calls, tasks, and follow-ups
- AI Assist with next-best-action prompts and conversation guidance
- Automated task handling so agents focus on the conversation
Outcome
Higher agent productivity, faster follow-ups, and better outcomes regardless of where the sale happens.
The issue: Reactive support limits retention and growth.
Exotel enables:
- Proactive alerts, reminders, and lifecycle nudges
- Save-the-sale flows during cancellations or collections
- Renewal, reactivation, and upsell journeys
Outcome
Stronger retention, higher lifetime value, and fewer churn risks.
The issue: Teams lack visibility into what drives conversion and satisfaction.
Exotel enables:
- Conversation Quality Analytics (CQA) across 100% of interactions
- Sentiment analysis, compliance checks, and objection insights
- Audit-ready logs and compliance controls across every interaction.
Outcome
Continuous improvement across sales and CX performance.
Built for sales velocity
99.99%
Built for scale with 99.99% uptime
True omnichannel with one unified view
50% reduction in lead response time with auto-dialling and smart routing
One integrated stack replacing point tools
AI
35% higher contact rates with AI-optimised calling schedules
20% improvement in sales conversion
70% less dialling effort with intelligent dialers