Build human-like bots and AI-powered agent assistants with voice streams

The only Indian cloud platform that streams voice

Bring your own bots to automate, assist and monitor conversations using live voice streams.

Stream voice to apps and bots that have human-like conversations, assist sales agents and monitor real-time conversations, at scale. Achieve cost-efficiency, agent productivity, higher conversions and CSAT scores.

 

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What is live voice streaming?

 

Voice streaming allows you to broadcast calls in real-time in single (unidirectional) or two way flow (bidirectional). Unidirectional streaming enables to transcribe and monitor call quality in realtime. Bidirectional streaming enables to build intelligent conversational bots that will help you optimize your workforce and call outcomes.

Have personal and cost-efficient conversations, at scale

Build smart bots to offer customer support

Build the first line of intelligent defence, 24*7

Bidirectional streaming allows building conversational bots to serve customers, anytime. Build smart bots to offer customer support, qualify leads, remind of payment dues and much more.

Monitor and act on live customer sentiments

Boost CSAT scores by taking well-timed actions on the live-monitored calls using unidirectional streaming. Listen, whisper, and barge in on flagged calls to deliver superior quality service. Coach agents for better performance.

Improve closure rates with real-time assistance

Based on customer queries, conversational AI assists agents with real-time on-screen help and cues. Guide sales and support conversations for better conversion and resolution metrics.

Before Voice Streaming

Long IVR queues

Huge workforce

Manual monitoring

Cost intensive

After Voice Streaming

Service 24*7

No waiting times

Live bot-agent transfer

Productive workforce

Cost-effective

Features

Plug and play with leading voice AI tech

Stream calls to voice AI bots that support 100+ languages out-of-box with expertise in specific domains and use cases.

Seamless agent-bot transfers

Create frictionless experiences with easy bot-agent handovers with connected data and context.

Smart bots that learn

Connected to 15 channels, voice bots learn with every customer interaction to improve conversation experience.

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Ranjana DK


An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.


Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Get started with Exotel’s Voice Streaming for Business today!

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

24×7 customer support via phone, email and Twitter

Know how Voice Streaming can help scale your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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