Build human-like bots and AI-powered agent assistants with voice streams

    What is live voice streaming?

     

    Voice streaming allows you to broadcast calls in real-time in a single (unidirectional) or two-way flow (bidirectional). Unidirectional streaming enables to transcribe and monitor call quality in real time. Bidirectional streaming enables you to build intelligent conversational bots that will help you optimise your workforce and call outcomes.

    Have personal and cost-efficient conversations, at scale

    Achieve cost efficiency with intelligent bots

    Achieve cost efficiency with intelligent bots

    Bidirectional streaming powers conversational bots to serve customers, anytime. Configure smart bots that offer customer support, qualify leads, send reminders, and more.

    Monitor and act on live customer sentiments

    Voice streams power apps that transcribe calls for keyword spotting and live sentiment analytics. Boost CSAT scores by taking well-timed actions like whispering or taking over the call based on actionable insights.

    Achieve cost efficiency with intelligent bots

    Enable secure payments over voice

    For the first time in the industry, irrespective of internet connectivity, enable frictionless payments with just sound technology over a call. In partnership with ToneTag.

    Achieve cost efficiency with intelligent bots

    Improve closure rates with real-time assistance

    Based on customer queries, conversational AI assists agents with real-time on-screen help and cues. Guide sales and support conversations for better conversion and resolution metrics.

    Before Voice Streaming

    Long IVR queues

    Huge workforce

    Manual monitoring

    Cost intensive

    After Voice Streaming

    Service 24*7

    No waiting times

    Live bot-agent transfer

    Productive workforce

    Cost-effective

    Leverage the full potential of voice AI

    Plug and play with leading voice AI companies

    All business calls can be streamed to the leading voice AI companies that support 100+ languages out-of-box with expertise in specific domains and use cases.

    Seamless agent-bot transfers

    Create frictionless experiences with easy bot-agent handovers with connected data and context.

    Plugin your favourite voice AI tools seamlessly

    Asia’s most innovative companies use Exotel

    Chirag Patel


    Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


    Engineering Manager, 1mg

    Shashank ND


    We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


    Co-Founder & CEO, Practo

    Prateek Jain


    The number masking feature has been a very worthy addition to making our customer experience even better.


    Former Associate Director - Driver Experience, Olacabs

    Kumar Vinod


    We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


    Senior Manager - Operations, redBus

    Rajkishan


    Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


    Senior Manager - Operations and Strategy

    Praveen Kumar


    Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


    Assistant Vice President, Quikr Services

    Ranjana DK


    An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.


    Sales and Marketing Manager, T0rq03 Sports & Adventures

    Satish Chugh


    Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


    Senior Manager- Last Mile Design, Ekart

    Get started with Exotel’s Voice Streaming for Business today!

    The Exotel Advantage

    Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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    Highly Secure

    ISO 27001:2013 certified information security management system

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    Patented Solutions

    Gain competitive advantage from patented products

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    Superior Quality

    Best success rates, voice quality and reduced latency

    cloud-based-ivr-services-india

    Scale at Ease

    Grow at will, expand without worrying about infrastructure

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    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes

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    Best Support

    24×7 customer support via phone, email and Twitter

    Know how Voice Streaming can help scale your business. Set up a call.

    We take away some of the biggest pain points of traditional systems like EPABX.

     

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