Voice streaming allows you to broadcast calls in real-time in single (unidirectional) or two way flow (bidirectional). Unidirectional streaming enables to transcribe and monitor call quality in realtime. Bidirectional streaming enables to build intelligent conversational bots that will help you optimize your workforce and call outcomes.
Bidirectional streaming allows building conversational bots to serve customers, anytime. Build smart bots to offer customer support, qualify leads, remind of payment dues and much more.
Boost CSAT scores by taking well-timed actions on the live-monitored calls using unidirectional streaming. Listen, whisper, and barge in on flagged calls to deliver superior quality service. Coach agents for better performance.
Based on customer queries, conversational AI assists agents with real-time on-screen help and cues. Guide sales and support conversations for better conversion and resolution metrics.
Stream calls to voice AI bots that support 100+ languages out-of-box with expertise in specific domains and use cases.
Create frictionless experiences with easy bot-agent handovers with connected data and context.
Connected to 15 channels, voice bots learn with every customer interaction to improve conversation experience.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter