Optimize your contact center with Video Chat

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Personalize engagement with the video contact center for faster resolutions, higher satisfaction, and stronger customer relationships.

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Bridge the gap between agents and customers with our video contact center. Engage face-to-face, build trust, and provide seamless support from anywhere. Video brings the personal touch of in-person meetings to the remote world, enhancing engagement and relationships.

Unify Video with Existing Channels for Optimizing Customer Interactions

Instant Access to Video Support

Customers can easily request video chats from web pages or mobile apps, making support more accessible. While agents can request outbound video calls, boosting engagement and offering personalized support.

Efficient Queue Management

Handle video chat requests efficiently with first-come-first-serve or priority queues, reducing customer wait times.

Smooth Integration with Mobile SDKs

Seamlessly integrate video chat into your apps with our Mobile SDKs, enhancing user experience and enabling real-time support.

Contextual Transfers for Better Satisfaction

Ensure smooth transitions with contextual transfers that share full ticket history, improving customer satisfaction.

Reschedule for Optimal Efficiency

Reschedule video calls for future slots to minimize missed opportunities and balance agent workloads.

Secure Real-Time Screen Sharing

Ability to share screens between agents and customers for real-time exchange of information while ensuring the privacy & security of confidential information.

Achieve Higher Productivity with Exotel Video Contact Center

Increased First-Contact Resolution

Visually diagnose issues during video calls, boosting first-contact resolution rates and customer satisfaction.

Agent Training and Feedback

Live call monitoring for detailed insights into agent performance, enabling more effective training and continuous improvement.

Higher Customer Retention

Personalized, real-time assistance builds stronger relationships, increasing customer loyalty and reducing churn rates.

Quicker Ticket Resolution

Real-time video guidance to visually assist customers, leading to quicker ticket resolution and reducing the need for follow-up interactions.

Identify Up-selling opportunities

By building rapport and trust through video interactions, agents can move beyond initial inquiries to explore additional customer needs.

Why Partner With Us?

Real-time Call Quality Reports

Supervisors can monitor live video chats for real-time issue resolution and instant feedback. Recorded sessions and reports offer insights to boost support quality and maintain high customer satisfaction.