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|
 Capterra Rating |
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Trial Period |
7 days | 7 days |
|
Max number of callers in queue |
Unlimited | Capped At 50 |
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Call Recording Duration |
6 months | 1/3 months |
|
Voice APIs |
 |
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Virtual Network Operator (UL VNO license) |
|
 |
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Heartbeat API (Patented) |
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IP-PSTN Intermix enabled by UL VNO (India) |
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Voice Streaming |
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No-code dynamic Call Campaigns |
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ExoVerify - Verification - nOTP |
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Automatic backup call routing |
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Drag & Drop Call Flow/IVR creator |
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LWB APIs |
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Extensive Developer Portal with API console |
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Tri-Party Call Conferencing API |
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LWB on Dashboard |
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User Hierarchy Dashboard |
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Softphone termination (India) |
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Number of Agents 
|
3/6/Unlimited | 2/4/6 |
|
Pricing |
Starts at ₹1666/mo | Starts at ₹900/mo |
Disclaimer: All registered trademarks, company names and brand names used on this webpage are the property of their respective owners. Data on features are taken directly from related web sites and marketing materials. (Information and features are subject to change.) To report corrections, please contact us via email at marketing@exotel.com.
Business communication is nothing if not reliable. We pride ourselves on the best-in-class uptimes of 99.94%. This includes operator uptimes too.
Securing your business data is our number one priority. And to ensure this, we’ve put the right security policies and procedures in place.
The Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect your business conversations.
In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of USA). Focus on building your business. Leave the communication to us.
Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate realtime information and incident updates on each of the Exotel services.
Exotel’s customer happiness team values your time and truly cares about your success. Therefore, be assured to get the best-in-class support from our agents – 24×7 via phone, email or Twitter.
Innovation is in Exotel’s DNA. With us, you’re investing in a future-proof communication platform.
Decrease in Operational Costs
Increase in
Productivity
Daily engagements on voice, messaging & video
Agents
on cloud
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Exotel made agent performance monitoring and reporting seamless
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Listen to customer feedback and improve your product/service using call recordings, available in your inbox
Get free Call & SMS credits on Sign-Up
ISO 27001:2013 certified information security management system
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Gain competitive advantage from patented products
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
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