Best Knowlarity Alternative & Competitor in 2024

The Preferred Knowlarity Alternative for Scalable, Reliable Contact Center Solution

Selecting the right contact center solution is essential for boosting operational efficiency and delivering exceptional customer experiences. Exotel provides a reliable, flexible, and customer-centric platform, built to scale effortlessly as your business grows. With robust features and seamless support, Exotel ensures your business stays connected and focused on what matters most—your customers.

Exotel

Knowlarity

Direct OEM 24*7 support

Product Innovation

Omnichannel Integration

Licensed for IP-PSTN intermixing

Gen-AI powered contact centre

Self-service options

Single support SLA

Direct integrations without SI involvement

Quick upgrades and training

Real-time monitoring

Faster scalability

Reliability

PSTN capability for MS Team users

Flexible deployment

Native conversational bots

Advanced dialer capabilities

Is Exotel as easy to set up as it claims?

Exotel stands out for its well-documented APIs and diverse integrations across complex enterprise ecosystems (CRMs and industry-specific software), offering flexibility and ease without technical headaches. With dedicated support and a knowledgeable support team on standby, Exotel ensures your deployment stays on track. You can start communicating efficiently without any delays.

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar,
Sr VP Customer Support and Service

With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication.

Raphael Mimoun
General Manager & Director Of Product

Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy

Abhishek Dhasmana
Senior Product Director

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan
Senior Manager - Operations and Strategy

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar
Chief Operating Officer

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha
Head of Customer Service

The Preferred Knowlarity Alternative for Scalable, Reliable Contact Center Solution

Powerful for Enterprises, Easy for All

Exotel

Knowlarity

Power your entire customer journey with seamless cloud communication, contact center, and conversational AI capabilities —all in one platform.

Doubts? Let’s Clear them Up!

Does Exotel offer good customer support?

Is Exotel cost-effective?

What makes Exotel’s contact center solution future-proof?

Is Exotel as easy to set up as it claims?

Customer Experiences That Speak Volumes

Ready to make the switch?