About Us

7.2

Billion Calls

1

Billion SMSes

65

Million Hours of Conversation

 6000

Businesses in 60 Countries

2021 was a year like no other. It was a year of great events. We turned 10, raised $100 million in funding in 3 rounds, merged with Ameyo, and acquired Cogno AI.

Today we’re a full-stack customer engagement platform (CEP) and licensed virtual telecom operator.

We’re currently the biggest CEP in the emerging markets, built for enterprises to win customers for life and scale business growth.

2021 was a year like no other. It was a year of great events. We turned 10, raised $100 million in funding in 3 rounds, merged with Amyeo, and acquired Cogno AI.

 

Today we’re a full-stack customer engagement platform (CEP) and licensed virtual telecom operator.

 

We’re currently the biggest CEP in the emerging markets, built for enterprises to win customer trust & scale business growth.

Our Values

Customeristas

We are for our customers.
We are for our customer’s customer.

OOO

Outcome over Output.
We are for results.

CoCreate

Build Bridges.
We are all in.

Commitment

The chicken is involved but the pig is committed.

Stay True

We live true to ourselves and to the world. Because we are in it for the long haul.

The Leadership Team

shivku

Shivakumar Ganesan

CEO

Shivakumar Ganesan 

CEO

Shivku, a computer science graduate from BITS, Pilani, started his career at Yahoo! where he worked on Jobs and Maps. After being a (Yahoo!) superstar there, he left to start Roopit, a C2C marketplace that eventually pivoted to Exotel.

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Ishwar Sridharan

COO

Ishwar Sridharan

COO

Ishwar started his career at SAP. He then moved to Yahoo! and was a part of the Yahoo! multimedia team and has a couple of patents to his name. Shivku’s colleague at Yahoo!, Ishwar joined Exotel to change the way business communication worked.

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Sachin Bhatia

CGO

Sachin Bhatia

CGO

Sachin is a Computer Scientist by education and a product person at heart. He has worked with CIOs and Customer Experience leaders over the last 18 years and believes problems in emerging markets need unique solutions. Following the same vision, Sachin co-founded Ameyo with his fellow IITians in 2003.

shivku

Adarsh K

CFO

Adarsh K

CFO

Adarsh has over 2 decades of experience driving financial transformation for companies like Blue Yonder, Allianz, and The Math Company. Adarsh joins Exotel to accelerate the journey of profitable growth and market leadership and help ship high-quality products faster to the users.

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Puru Govind

CPO

Puru Govind

CPO

Puru has 15 years of experience in global tech companies and has played multiple roles such as COO, CTO, etc. He is also an entrepreneur with a wealth of B2B product experience and has done transformational work in the cloud telephony space.

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Anil Kumar

Senior VP, Engineering

Anil Kumar

Senior VP, Engineering

Anil is an engineer with a proven track record of nearly 20 years in the communications sector. He is responsible for fulfilling Exotel’s objective of creating a reliable and scalable communication platform for our customers. He also has several patents and paper publications in communication technologies.

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Shyam Krishnan

VP, Customer Success

Shyam Krishnan

VP, Customer Success

Shyam has 17 years of experience in Growth, Product, and Research roles across global tech companies and startups like, LinkedIn, Freshworks, Deloitte, and Frost & Sullivan, among others. At Exotel, he leads the CS charter to ensure businesses of all sizes win using Exotel products and solutions.

We’re growing fast, and we’d love for you to join us.