Transform your customer engagement & customer experience with AI for increased revenue, reduced costs, and improved CX.

Your AI transformation Partner for Customer Engagement & Experience

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots,  Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

We leverage AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX.

Exotel goes beyond technology. We partner with you to craft customized solutions that unlock the true potential of AI-driven communication. Exotel wins when you win.

Let Exotel be your guide through the changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation #likeafriend.

Exotel Values Built with people at its core


For our customers.


Outcome over Output.

Company First

The chicken is involved but company is first.


We live for the trust. We are for the long haul.

It’s a Team Sport

We are not playing chess.

Our Awards and Recognitions
We have got everyone Talking!

Meet the team

Meet the leaders behind Exotel, who bring decades of collective experience in the tech industry. With their guidance, we strive to be the best-in-class cloud communication platform for businesses of all sizes. Our team’s passion for customer success is at the heart of everything we do. We work together to provide personalized and reliable solutions, delivering the best possible experience for our customers.

Shivakumar Ganesan (Shivku)

Shivku is a technology entrepreneur, and the co-founder of Exotel, the leading Connected Conversation Platform. Prior to establishing Exotel in 2011, Shivku worked at Yahoo! and Flipkart, where he gained significant experience in the technology industry. Through his visionary leadership, Exotel has achieved several milestones, including securing $100 million in funding, merging with Ameyo, and acquiring Cogno AI.

Shivku's passion for leveraging technology to solve real-world problems has earned him recognition from prestigious publications such as Fortune's 40 under 40 and CNBC's Young Turk.

Apart from his entrepreneurial endeavors, Shivku is also a technology enthusiast with a keen interest in exploring the latest developments in the field.

Ishwar Sridharan

Ishwar Sridharan is a technology innovator who co-founded Exotel with Shivakumar Ganeshan, driven by a desire to transform business communication with a cloud telephony platform. With prior experience in building secure and scalable software solutions for companies like Yahoo! and SAP, Ishwar's expertise has been instrumental in driving Exotel's growth and success.

Through his leadership, Exotel has achieved significant milestones, including merging with Ameyo and acquiring Cogno AI. Ishwar is focused on expanding Exotel's reach, with the goal of making it the world's largest unified customer engagement platform.

Beyond his work at Exotel, Ishwar is passionate about mentoring young entrepreneurs and exploring innovative solutions through coding projects.

Sachin Bhatia

Sachin Bhatia is a co-founder and growth strategist with a passion for creating game-changing products. Alongside his fellow IITians, Sachin co-founded Ameyo in 2003, leading the company for over 17 years to become a leading provider of customer engagement solutions in India.

Driven by his hunger for growth, Sachin merged Ameyo with Exotel and acquired Cogno AI to build Asia's largest cloud communication platform. 

Outside of work, Sachin enjoys music, dancing, and a good laugh.

Adarsh K

Adarsh is a seasoned financial strategist with over two decades of experience driving financial transformation for leading companies such as Blue Yonder, Allianz, and The Math Company. With a proven track record in enabling profitable growth and market leadership, Adarsh has joined Exotel to accelerate the company's journey towards achieving its goals.

As an integral member of the leadership team, Adarsh is committed to driving innovation and delivering high-quality products to users at a faster pace. His expertise in financial management and strategic planning is an invaluable asset to Exotel as the company continues to evolve and expand its reach.

Anil Kumar

Anil Kumar is a highly accomplished engineering leader with nearly 20 years of experience in the communications sector. As a key member of the Exotel team, he is responsible for driving the development of a reliable and scalable communication platform that meets the needs of our valued customers.

Anil's expertise in communication technologies is unparalleled, with numerous patents and paper publications to his credit. He is committed to staying on the cutting edge of technology and using his skills to develop innovative solutions that drive business growth.

With a passion for engineering and a deep understanding of the industry, Anil is a valuable asset to Exotel, helping the company to continue to push the boundaries of what's possible in communication technology.

Angira Agrawal

Angira heads GTM & Strategy, and India Business at Exotel. In his GTM role, he collaborates closely with organizations to identify industry trends, use cases, and growth areas for Exotel, while as India Business Head, he focuses on enhancing customer experience as a connected conversations platform provider.

Prior to joining Exotel, Angira held various senior leadership roles at top-tier organizations, including Airtel Business, Skylo, Vodafone Idea, NEC, Tata Communications, Accelerite, Oracle, and HCL Technologies. His passion for technology has driven him to create innovative solutions and processes that transform the way businesses engage internally and with customers. With an MBA from XLRI Jamshedpur and a BE in Electronics from MSU Baroda, Angira is renowned in the industry for driving growth and innovation. 

Sumanpreet Pahuja

Sumanpreet Bhatia is a highly experienced HR leader with over two decades of experience working with top-tier companies such as Qubole and Hortonworks. At Exotel, she plays a critical role in building and maintaining meaningful relationships with employees through her innovative HR strategies.

Sumanpreet's expertise in HR management is unparalleled, and her contributions have been instrumental in helping Exotel to build a thriving workplace culture. Whether she is coordinating recruitment efforts, driving employee engagement activities, or fostering relationships between teams, Sumanpreet is always focused on creating an environment where employees can thrive.

Her passion for HR is evident in everything she does, and her dedication to her work has earned her the reputation of being the glue that holds Exotel together.

Udit Agarwal

Udit Agarwal is an accomplished marketing leader with over a decade of experience in marketing and business development. With a proven track record of building successful brands and executing effective marketing strategies, Udit has spearheaded successful campaigns for UiPath, Adobe, SAP, and other leading organizations.

As Vice President and Global Head of Marketing at Exotel, Udit is responsible for driving the company's marketing efforts and building brand awareness. He is known for his strategic thinking, innovative mindset, and ability to inspire his team to deliver exceptional results. Beyond his work at Exotel, Udit enjoys spending time with his family and indulging in his passion for cooking.

Gaurav Agrawal

Meet Gaurav Agrawal, the Global Senior Vice President (SVP) of Customer Experience at Exotel and the driving force behind Exotel's customer-centric transformation. His unwavering commitment to customers and technical expertise have been pivotal in reshaping Exotel's customer engagement landscape.

Gaurav’s academic and career achievements are nothing short of inspiring. He proudly holds an MBA from UNC Kenan-Flagler Business School and an Engineering degree from IIT Kanpur.

With a career spanning over two decades, Gaurav has worked across diverse organizations, from his early days as a technical consultant at Goldman Sachs to his role as the Head of Growth Operations at Twitter just a few years ago.

Want to be a part of the Exotel team?

We’re a tight-knit group that genuinely cares about what we do. We’re passionate about delivering the best and strive for excellence in everything we create. Although we’re proud of the impact we’ve made so far, we know there’s more work to be done. Our mission is to help businesses improve their customer experience, and we’d love for you to join us on this journey.

The Trusted AI transformation Partner for Customer Engagement & Experience

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