Every regulated contact centre audits its calls, and almost none audit more than three or four percent of them. That was never because a sample was enough. It was because scoring a call meant a person sitting and...
This patch tightens up how call recordings are accessed across your integrations, and gives agents sharper, more actionable stats right where they're already working — the toolbar. 🔒 Secure Recording Access Until now,...
Most AI coding tools stop at the blinking cursor. They autocomplete a function. They rewrite a file. They leave you staring at a green diff and a quiet doubt: Will this survive review? Will CI pass? Will the real...
A closer look at three areas of the ECC 6.10 release that change what you and your team see and do every day — better numbers, faster answers, and fewer workarounds. 📊 Dashboards & Statistics A more precise queue...
Set up a voice agent for your phone number in an afternoon You don’t write the prompt. Your AI does. Here’s how to go from zero to a voice agent that answers your calls, sounds exactly the way you want it to, and tells...
SIP Digest Authentication is now available for Exotel SIP Trunking. If you're integrating a Voice AI platform — ElevenLabs, LiveKit, Retell, Bolna, or others — this removes the biggest friction point in getting a trunk...
Agent-Stream now has a bridges/ directory. Inside it: a production-grade Python bridge for ElevenLabs, contributed by Jitendra after running it in production with real callers. This isn't just an alternative...
We launched Connect Voice AI API. If you're building outbound voice agents with Exotel, this changes how you work. The problem we were solving The previous way to wire an outbound call to a voice bot required three...
By Shivakumar Ganesan, May 2026 Today, an AI called Joy. Joy is an investor. He picked up, heard a voice say "Hey Joy, this is Shivku's AI assistant calling (yes, an actual AI making a phone call on his behalf)," and...
A few weeks ago, I asked Claude: "Call Priya and ask her if the onboarding report is ready." Claude called Priya. A VoiceBot had the conversation. Claude came back with: "Priya says the report will be ready by 3pm....
