Sachin Taneja is a Principal Product Manager at Exotel, where he drives the core CCaaS platform roadmap focused on Data , Reports & Stats, enterprise CRM integrations, and workflows. With deep domain expertise built across Sprinklr, Ameyo his journey spans L3 support, professional services, and product leadership. He applies an API-first approach, data-informed decision-making, and user-centric design to build scalable solutions that elevate customer experience