Best Genesys Alternative to Future-proof Your Business

Exotel offers an easy setup and a user-friendly interface that makes onboarding quick and simple. With seamless integrations, real-time analytics, and customizable reports, Exotel enables businesses to make the most of their resources without added complexity.

  • 2000+ contact center deployments
  • 50m+ daily engagements on voice, messaging & video
  • Reliable cloud network with 99.9% uptime

Powerful for Enterprises, Easy for All

Direct OEM 24*7 support
Customizable reports
Centralized monitoring and reporting
PSTN capability for MS Team users
Native conversational bots
Flexible deployment
Native CPaaS
Gen-AI powered contact centre
Dedicated mobile app
Truly omnichannel communication solution
Call Survivability
Quick upgrades and training
Single vendor cloud architecture
Direct delivery, no SI involvement
Easy-to-use interface
Flexible Pricing
UL-VNO Licensed

Power your entire customer journey with seamless cloud communication, contact center, and conversational AI capabilities - all in one platform.

99.9% uptime with our patented monitoring, backup routes, and scalable infrastructure, powering 40 million+ calls daily.

Enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.

Round-the-clock infra-monitoring team to ensure your business continuity never takes a hit.

Doubts? Let’s Clear them Up!

Is Exotel as easy to set up as it claims, or is it another tech headache?

Exotel stands out for its well-documented APIs and diverse integrations across complex enterprise ecosystems (CRMs and industry-specific software), offering flexibility and ease without the technical headaches. With dedicated support, including a Customer Success Manager, and a knowledgeable support team on standby, Exotel ensures your deployment stays on track. Exotel provides the right balance of ease and expert guidance, so you can start communicating efficiently without the usual delays.

Can Exotel’s customer support really make a difference in the middle of a crisis?

Absolutely. Exotel’s 24/7 customer support is always just a call or email away, with response times as fast as 30 minutes. No waiting around while things fall apart. Exotel is known for its proactive support, ensuring your team stays operational and stress-free while navigating even complex issues.

Does Exotel keep pace when it comes to reporting and analytics?

Exotel not only keeps pace but is also best regarding reports. Its real-time reporting, call analytics, and performance tracking tools are highly intuitive, offering actionable insights with ease. Plus, with conversation quality analysis covering 100% of your calls, Exotel helps reduce costs by nearly 60%, giving you comprehensive insights to boost customer experience.

Is Exotel scalable for growing businesses, or will I need to switch again soon?

You won’t outgrow Exotel anytime soon. Built to scale alongside your business, Exotel handles high call volumes and complex workflows without missing a beat. With Exotel, scaling is seamless and budget-friendly.

Customer Experiences That Speak Volumes

Ready to switch?

Explore how Exotel can simplify your communications - reach out to discuss how it fits your business needs.

Let’s Connect
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