Use our customer conversation platform to easily connect with patients, schedule virtual appointments, and handle calls and messages efficiently. Improve patient satisfaction and reduce wait times while increasing operational efficiency.
Streamline appointment management with easy scheduling and patient confirmations via text and voice.
Exotel's routing feature allows you to connect with doctors, lab technicians and other healthcare personnel without revealing patient phone numbers, ensuring confidentiality and building trust with your patients.
Our solution makes healthcare accessible and fast by providing self-service options through smart IVR and AI chatbots, seamless 1-1 consultations with HQ voice and video.
Our solution offers Improved employee productivity and patient care with advanced outbound dialers, dynamic routing, omnichannel support, and a unified patient view. You can easily integrate your HIMS and update patient records with interaction details.
Exotel can help you set up toll-free helplines and trigger-based notifications to ensure that doctors, employees and volunteers are alerted and available when it matters the most.
Exotel's automated calling system offers a wide range of call automation options to boost your business's efficiency and effectiveness. Outbound calls feature pre-recorded messages that play once the customer picks up, allowing you to reach a large number of people simultaneously.
Exotel's Call Centre Software offers businesses an efficient way to manage remote sales and support conversations, providing agents with the necessary automation, call analytics, and context to stay productive and improve customer experience. Easily scale up or down as needed, without the need for additional hardware or infrastructure.
Exotel streamlines customer communication through seamless integrations with leading tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more. With call reporting and tracking software, all your data is consolidated and accessible, giving you in-depth analytics on calls and SMS campaigns. Personalize customer interactions with CTI and real-time alerts, and increase productivity with the click-to-call feature within your CRM/help-desk dashboard.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
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