Unpacking Trends & Insights in AI and Customer Engagement

Riding the Surge: How Exotel Manages Customer Service Waves

Surges, periods of dramatically increased usage, are challenging for service providers. For brands with large consumer bases, such as utilities, travel, banking, and e-commerce, surges during events like marketing campaigns or power outages can impact their image and customer experience. Proactive planning for these surges is crucial. Organizations often struggle with two primary resources during […]

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