How Exotel can Aid the Quick Setup of Telemedicine

Telemedicine has been there in India for a long time. We’ve all used apps like Practo, M-fine for consultations at some point in time. However, adoption was very limited when it came to traditional healthcare institutions. But that’s changing.  Telemedicine (aka Telehealth) is the process…

State of Telemedicine in India and the Factors Driving Its Growth

The recent pandemic has completely changed our habits. With social distancing being the new norm, we are figuring alternatives to make things work. Remote collaboration, fitness classes online, online classrooms, etc. have been possible because of the role of technology. The COVID-19 pandemic has put…

Exotel Zoho Phonebridge Integration
One of the biggest challenges which the SaaS ecosystem faces in the present world is deprecating value propositions with time. This happens because of companies working in silos. While each of these companies is delivering awesome applications to their respective customers and solving their problems...
Customer Experience (CX) in 2020: Everything you Need to Know
In the pre-internet era, businesses wielded great power and were able to control the information consumers had access to. Word of mouth only travelled so much. The advent of internet and consequently the digital age has tipped the scales in favour of consumers. They now...
Call Forwarding vs Call Transfer (Definition, Types and Use Cases)
Business call centres are designed to handle the complex needs of customer communication. To handle the high-volume calls, they come with advanced features for effective call management - IVR, parallel routing, analytics, tracking and much more. Some of the most valuable features that call centres...
How to Create a Support Agent Appreciation Bot Using Hangouts and Exotel in 7 Easy Steps
One of the most under-appreciated and yet crucial roles in a company is that of the Customer Support team. Helping customers use your product better, solving their queries and at times facing the brunt of an unhappy customer (usually for no fault of theirs) is...
4 Drawbacks of using VPN to Power your Remote Call Center (& Solution)
In our last article, we covered a few best practices for supporting customers remotely. We also touched upon how using a VPN to enable remote working for support/sales agents can hamper customer service.  Remote customer support is the need of the hour, and there's a...
4 Do’s and Don’ts When Supporting Customers Remotely
The recent coronavirus outbreak has forced organisations to embrace remote working. It’s no longer a privilege; it’s a necessity. While remote working culture has been there for a while, for many companies, it’s a new thing. Without the right strategy, it can be difficult for...
[COVID-19 Update] Staying safe and supporting our customers
The last few days have been tough on everyone and we hope you have been able to make changes in your life to practice social distancing and to help #FlattentheCurve. Businesses have also had to make a lot of changes and some of them rather...
6 Customer Service Trends that you’ll want to adopt in 2020
The idea of customer service has been around since the 1800’s (just after the invention of the telephone). It gave customers the flexibility to make enquiries/ask for support over the call rather travelling to an office. But customer service today is completely different from what...
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