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Unpacking Trends & Insights in AI and Customer Engagement

The Smart Manager’s Guide to Call Center Agent Training: 7 Best Practices for 2024

Call center agents are the hidden lifelines behind any brand’s success. Equipped with knowledge and tools to troubleshoot customer issues and concerns, they deliver great customer service. However, increasing customer service demands have led to a knowledge and skill gap. As a result, the Indian call center industry faces a dire condition: high employee turnover […]

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