What is the Future of Conversational AI?

On a global scale, businesses have gone through a significant transformation while riding over the shoulders of technology. Whether it is cutting-edge tech innovations, globalization, or behavioral change on the consumer side, evolution has occurred for the better. One of the primary reasons for joining…

Inbound vs Outbound IVR: Which One Does Your Call Center Need?

“Thank you for calling Exotel’s customer support team. First, Press 1 to know our products. Then, press 2 to request a callback from our experts.” By this stage of technological advancements on the scale of time, most consumers have come across such responses when dealing…

Top benefits of choosing a cloud IVR for your call center
When a customer calls your contact center, the first thing they hear is an Interactive Voice Response (IVR). They help customers enable themselves with information or find the right agent to resolve their concerns. While a good IVR system can elevate the customer’s experience and...
Top cloud communication trends to follow in 2022
A recent study found that the cloud communication platform is set to witness exponential growth between 2020-2030. The truth is that cloud communications saw widespread adoption much before the pandemic.  The scalability, reliability, and affordability offered by cloud telephony are unparalleled. The pandemic, however, accelerated...
WhatsApp business for different industries – Overview of use cases
An average WhatsApp user spends 19.4 hours or roughly 38 minutes a day using WhatsApp, and in India, the number goes up to 21.4 hours spent monthly using WhatsApp. Every passing day, the number of businesses that reach out to users over WhatsApp is growing. ...
How to Set Up your Bulk SMS Service?

Bulk SMS is a form of marketing that has been used for years and remains the most successful way to reach customers and improve maintenance and operational changes.  Sending Bulk SMSes is a compelling service that your business can use to ensure that you send…

What is SMS: Types, features & benefits
Started as a personal communication channel a few decades ago, SMS has recently transformed into a potent marketing medium. Such is the popularity of SMS. Today, around 58% of consumers expect businesses to text them instead of using other channels like emails and phone calls....
Inbound vs outbound call center: Different solutions you need
A call center is a melting pot of myriad business activities — from customer support to market research, from lead generation to order cancellation. Depending on a combination of factors such as the size of the organization, location, business goals, scale of calls, kinds of...
What is an SMS API, and what are its benefits?
The first SMS was sent on 3rd December 1992. In just thirty years, technology has become ubiquitous. Indian businesses are sending over a billion messages a day. Order updates, product promotions, OTP and authentication, security alerts, customer onboarding, reminders, etc., are just a few ways...
Exotel with Diya Ghar helping migrant laborers’ children with Montessori education and quality nutrition. #ExoCares
A vivid memory of mine is a quote from the former US president Mr. Obama that goes, “The best anti-poverty program is a world-class education,” which has stuck with me ever since. Last month, we at Exotel extended our arms to those in need by...
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