The Ultimate Guide to IVR (What is IVR, Types, and Business benefits)

If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales”  then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s…

Your Business Communication on Autopilot with a Virtual Receptionist

In a time filled with networking complexities, finding seamless and effective communication solutions has indeed become a challenging task. Most organizations, whether big or small, are constantly searching for solutions which can help them improve their B2B and B2C connections. However, their pursuits are severely…

7 Customer Support Advice From Experts To Improve Customer Experience

Do you know what are companies working towards in 2019? It’s Customer Experience. A Walker study found that by the year 2020, customer experience will overtake price and product as the key brand differentiator. Customer support is at the heart of all customer experience efforts….

ISO 27001:2013 certified

Exotel’s cloud solutions power communication for thousands of companies, right from growing startups to global enterprises. To ensure the best customer experience possible, we’ve always laid emphasis on information security. We take absolute care to make sure the information is kept secure at all points…

How smart communication can help the automobile industry to serve the next billion

India’s auto industry is one of the largest in the world and constitutes 7% of the country’s total GDP. In the last few years, many sub-industries like the vehicle rentals, used vehicle selling platform, and automobile servicing have also seen tremendous growth. Despite the astounding…

10 Techniques to Increase Customer Retention in 2019 (Why & How)

Customer Retention is a metric which is set to become more critical than customer acquisition for businesses. In the past few years, retention has become a big challenge for both marketing and product teams. According to a report, only 2 out of 10 users who…

Exceptional customer service: Communication 2.0 for the BFSI industry

Finance, as an industry, has seen an interesting evolution in India. And so has the communication strategy. From verbal contracts to SMS alerts, we’ve come a long way. The communication plan of a financial institution must be built to suit the context of customer expectations…

Omnichannel Contact Centers Are the Way to Go. Here’s Why

With technology growing at a rapid pace, customers expect to have an instantaneous communication experience when they research on buying a product. The four major ways a customer can make a connection with a brand could be over call/SMS, E-mail, in-person at the store and…

Toll Free Numbers in India
You already have a fully staffed contact center. Yet you still feel like you can better your customer experience. You have a small business, but you feel like the size of the business sometimes hampers your opportunities. It would be nice to have a viable...
Platform Updates- March 2019

Always be shipping. This doesn’t always mean a new product release. Updating the existing platform to make it more efficient is our philosophy. More flexibility added to the Connect applet We are now providing you with an option to set ‘Fallback URL’ in the Connect…

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