6 Things to Consider when choosing a Cloud Telephony Platform
More businesses are choosing cloud platforms over an on-premise setup. With cloud telephony, there’s no infrastructure cost involved, it’s very flexible and highly scalable. This makes it a perfect fit for both SMEs and enterprises. But when you look in the market, there are hundreds...
Tracking Offline Marketing ROI using Virtual Numbers
For businesses, understanding the ROI of different marketing channels is crucial. They inevitably need this data in identifying the best performing campaigns, audience, and channels. But tracking marketing ROI is difficult for certain channels like print ads, radio ads, etc. This is why companies are...
4 Business Communication Trends to look out for in 2020
In the past few years, customer experience has climbed up to be the most critical element for businesses. In fact, at the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Gone are those days where customers used...
Revolutionise COD Verification With Virtual Numbers
The recent decade has seen a boom in the e-commerce and internet shopping. This is especially true for  India and other developing economies. One of the reasons for the spike in growth in these regions can be attributed to the penetration of internet and smartphones.....
Missed Call Marketing : The Beginner’s Guide (& Examples)
Unlike call center campaigns, missed call marketing campaigns were born out a unique problem that Indians faced – affordable handsets but pocket pinching talk rates. Missed calls started as a way for people to communicate with each other. A few years ago, “giving a missed...
Improving your omnichannel customer experience – personalised problem solving
Brands are now concentrating on creating an omnichannel customer experience. Simply put, a customer should be able to get in touch with a brand across multiple touch points like email, calls, social media, chat, etc. and still have a consistent brand experience. At times, brands...
How companies can enhance their customer service using virtual numbers
Timely and accurate customer communication has been a big part of building a dependable customer relationship in any industry.  Today, customer experience is not what it used to be years ago. It has evolved over time. By 2020, customer experience is expected to overtake price...
4 Examples Of How Businesses Can Use Inbound Calls for Lead Generation
The fastest way for a prospect to express an interest in a business’s offering is by picking up the phone and giving them a call. Most marketing collateral including the website display a phone number. Even effective lead generation avenues like Google Adwords have an...
Khamma Ghani Sa, Svāgataṁ & Swagat Hai

One of our primary goals has been to make Exotel accessible locally in different Indian regions. I’m excited to announce that Exotel has added three new regions in India – Rajasthan, Kerala & Madhya Pradesh. This is after hundreds of customer messages requesting for local…

How Cloud Call Centre Software Helps You Scale Business Operations
Establishing strong communication channels with your customer base is at the core of running a successful business. While the need for call centers is indisputable, choosing the one that fits in with your vision for growth is critical for it to serve its intended purpose....
Next

Try Exotel free for 15 days

Get Rs 1000 worth free call & SMS credits