Exotel’s Expectations from the National Telecom Policy 2018

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Gayatri Krishnamoorthy

Blog

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2 weeks ago

Traditional Marketing in the Digital Age

Good marketing is not just about great ideas and stories. It’s all about the moolah…

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4 Tips for Customer Retention Success if you’re a Startup

For building successful customer loyalty strategies, it’s worth pointing out that traditional methods no longer…

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How Businesses in South East Asia are Adopting Cloud Communication Solutions

It is no surprise that Southeast Asia is booming with competitive businesses across industries like…

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Call Center

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Virtual Receptionist vs. Traditional Call Centers: Which is better for your business?

Handling business and customer calls need more than just professionalism. It requires intuitiveness as well…

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5 Qs to Ask When Buying Cloud Telephony for Your Business

Communication is an important asset for all startups, especially stockbrokers) as most of the business…

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5 Ways an SMS Campaign Can Benefit Your Business Outreach (and 4 Things You Shouldn’t Do)

The text message is 26 years old today. According to a report, the worldwide SMS…

Swathi
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PRODUCT BLOG

Simple tips to run successful call campaigns

There are many factors that determine the success or failure of an outbound campaign – most lie in the right planning and preparedness of such campaigns…

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5 Reasons why SMS campaigns win over email campaigns

The one channel that lets a business reach out to their customers – irrespective of the mobile phone they’re making use of, is SMS …

CULTURE BLOG

From 24/7 customer support to 18/7 – Our journey so far

At different stages in our business cycle, we’ve seen customer happiness differently. Here’s an account of our journey through these phases …

E-book: Guide to set up a simple cloud call center

We discuss factors like cost, business requirements and time to set up a simple call center


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