As we bask in the winter sun and prepare to say goodbye to 2024, we want to take a moment to express our heartfelt #ThankYou to everyone. 2024 was all you and 2025 has even bigger things in store. Let us relive the incredible 2024 one last time.
This year, we welcomed teams to our brand new office in Gurugram and the experience was exhilarating.
This year marks a monumental milestone for us as a company—we became profitable!
Agent Monitored Contact Center is placing Exotel at the centre of Industry thought leadership.
Transform customer interactions with Exotel's Gen-AI Voicebot-an adaptive voice assistant that thinks, learns, and responds in real time. Its multilingual prowess and seamless integration into workflows deliver instant resolutions, cut wait times, and create personalized, human-like experiences that set your business apart.
Elevate customer experiences while driving measurable outcomes with Exotel's Conversation Quality Analysis tool. This AI-powered solution evaluates customer interactions for sentiment, tone, and intent. It highlights actionable trends, uncovers training opportunities, and ensures compliance, all in real-time.
Design smarter customer journeys with Exotel's Chatbot Flow Builder—an intuitive tool to craft dynamic, goal-driven conversations. From lead generation to issue resolution, it empowers you to automate with precision, delivering personalized experiences that drive engagement and efficiency.
Revolutionize voice communication with app-to-app and WebSDK solutions that ditch traditional telephony. From e-commerce to ride-sharing, Exotel brings you seamless, secure, and ultra-clear voice interactions—right where your customers are.
Voice calling meets WhatsApp—creating a personal, accessible connection with your audience. While in beta, Exotel's integration ensures high-quality, compliant voice support that's as easy as sending a text.
Say goodbye to boring SMS! With RCS, your messages become dynamic, interactive, and irresistible. Exotel helps you craft personalized campaigns with carousels, buttons, and real-time analytics—guaranteed to wow your customers and boost conversions.
From events features to customer conversation, context started shaping our conversations which sparked some insightful discussions with customers.
As a Managed Partner of Microsoft, we've extended our presence on the Azure Marketplace, significantly expanding our reach. Our efforts are now focused on driving innovation within the BFSI and Mobility sectors.
With a strategic partnership and listing on the AWS Marketplace, we are positioned to deliver seamless, scalable solutions to a global audience.
In collaboration with Airtel, we are transforming contact center operations across the Indian region through a robust strategic partnership.
Strengthening our footprint in the Middle East, UAE, KSA, and RSA, this partnership is driving impactful solutions in these key markets.
Through our global partnership, we've introduced ticketing as part of the Exotel solution. Customers can now raise tickets on the BCT platform, which seamlessly integrates with Exotel's dashboard for real-time issue management.
Our integration with Knowmax's Knowledge Management Application empowers agents with instant access to information, significantly boosting customer satisfaction and operational efficiency.
These partnerships are a testament to our commitment to innovation, customer-centric solutions,
and global scalability. Together, we're shaping the future of communication.
We launched our annual flagship customer engagement & experience event engageX 2024 that took place in Delhi and Bengaluru and we were in awe.
The industry leaders Google | Microsoft shared the stage with us and we couldn't be more grateful.
Watch the main stage highlights hereOur foundational day was nothing short of peak
Exotel energy. Ekam reminded us that it's truly
the team work that makes the dream work.
Exotel APIs are now available IN KSA
On Oracle Data Center.
This is now the house to omnichannel communications
on cloud, making conversations extra secure.
One of the biggest events of the year, Gartner SYM took place in Kochi and our team went all in.
We invited and had exclusive and insightful conversations
with 7+ seasoned industry leaders.
We made work more purposeful by evolving from OKRs to OKHs, creating alignment, focus, and measurable impact across the organization.
We've introduced GTM Buddy (Pilot basis) to simplify workflows. Say goodbye to the clutter and hello to streamlined processes, actionable insights, and a productivity boost! If you'd like to access it please fill out this form. (Access is subjected to approval)
Launch of Pazcare helped Exotel teams to manage insurance better and smarter.
To further strengthen our organizational culture, we introduced Empuls - an employee engagement platform built for people first businesses.
Future Unicorn Award - Integrated Customer Communication Platform at the India Future Unicorn Awards
Winning this award is more than a recognition—it's a testament to our commitment to innovation, customer excellence, and our vision to transform the future of communication
We're immensely grateful for the love and support from our customers, who have rated us on G2 and Gartner Peer Insights. Thank you for your trust and feedback.
We brought everyone together with our XVibe culture which features client celebrations, sweets from Gurugram office, and sometimes also acts as a lost and found department.
The event brought together our team for a series of exciting games, including Badminton, Football, and Bask Cricket, alongside fun-filled challenges like the Sack Race, Tug of War, and the 100-meter sprint.
At Exotel, we believe in giving back to the community. We are associated with multiple foundations that are helping transform lives, everyday.
2024 was a year filled with incredible moments, exciting product updates, and unforgettable memories, and 2025 promises even more.
Symposium for the first time 
