Exotel, which is into customer communications, has announced the introduction of its multilingual autonomous contact centers offering connected customer experiences. “Like autonomous vehicles that handle all aspects of driving with minimal human intervention, Exotel’s autonomous contact centers use advanced AI to enhance customer experience.
Exotel’s Agenoids — AI agents — can operate independently, ensuring that every customer interaction is both personalized and contextual,” the company said in a statement. Shivakumar Ganesan, co-founder and CEO, Exotel in a statement said, “Our autonomous contact centres represent a significant milestone. We believe that autonomous contact centres are capable of so much more with minimal human intervention, we aim to make every interaction personalized and empathetic.
“This not only enhances customer satisfaction but also sets new industry standards,” he added. Anil Kumar, CTO, said, “Integrating data from various communication channels, our autonomous contact centers mirror autonomous cars.”
“Just as the vehicles ensure uninterrupted rides delivering a great experience to the passengers, autonomous contact centers will ensure contextual, relevant and personalized interactions with minimal human dependency,” he added.
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
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