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Intelligent Conversation Quality Analysis For Superior Performance

Automate your quality analysis with AI, reviewing every interaction. Increase revenue, improve customer experience, and ensure compliance.

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The Future of Customer Conversations is Context

Every call, message, and chat holds a unique customer story, revealing their needs and aspirations, waiting to be uncovered.

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Future-Proof Your Contact Centres

A Step Towards Autonomy with AI Efficiency and Human Guidance for Exceptional CX.

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Deliver Unified Customer
Experiences with AI

Sales & Marketing

Engage customers with context-aware campaigns and convert them faster with a GenAI-powered sales conversation platform that harnesses state, intent and vibe of customers to create unique customer personas offering agents the right insights about a customer.

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Support

Provide personalized and efficient customer support, ensuring customer satisfaction and loyalty with an AI-powered customer support platform. Bring communication across channels to a unified platform and offer swift and contextual resolutions with GenAI voice bots and chatbots with minimal human dependency.

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Debt Collection

Transform debt collection into a positive, relationship-building process with Debt Collection platform. Automate payment reminders across channels with personalized collections strategies and AI powered chatbots.

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Service Delivery

Track, verify, and automate all customer interactions on a secured platform that improves agent efficiencies (On field RMs, collection agents, delivery agents). This helps in reducing Time to RTO (return to order) improves cash on delivery confirmation (automated voice calls) and continuation of abandoned customer journeys.

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AI-powered Communication Ecosystem built for Enterprises

A hub of enterprise communication technologies that are capable of understanding the context, sentiment and intent of the customer and delivering empathetic resolutions with minimal human dependency.

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Improve CX by bringing all your customer interactions on an AI-powered unified agent platform (call, messaging, chat, email, social media) and deliver fast, relevant, scalable, and secured omnichannel experiences.

Transform the way you engage with customers through contextual campaigns and advanced dialers that are designed to maximize conversions.

Communicate better with customers via voice & messaging APIs that are reliable, and deliver faster connectivity with no-code connectors.

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Focus on customer engagement while we manage the complex technicalities like app-to-app calling, auto-switching between multiple telco partners, PSTN to VoIP (UL VNO Player) and more to enhance call quality, connectivity, calability, in adherence to regulatory requirements.

A hub of enterprise communication technologies that are capable to understand the context, sentiment and intent of the customer and deliver empathetic resolutions with minimal human dependency.

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Improve CX by bringing all your customer interactions on AI-powered unified agent platform (call, messaging, chat, email, social media) and deliver fast, relevant, scalable, and secured omnichannel experiences.

Transform the way you engage with customers through high converting contextual campaigns, and powerful dialers to achieve higher conversion.

Communicate better with customers via voice & messaging APIs that are reliable, and deliver faster connectivity with no-code connectors.

Learn More

Easily connect with customers while we do the heavy-lifting like app to app calling, automatically switching between multiple telco partners, PSTN to VoIP (UL VNO Player) to improve call quality, connectivity and scalability with Govt. compliance.

Out-of-the-Box API Integrations

Integrate with CRM, help desk, and custom apps. Enhance agent productivity by eliminating context switching. Personalized service and support.

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Customer Experiences That Speak Volumes

Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy

Abhishek Dhasmana
Senior Product Director

Abhishek Dhasmana

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan
Senior Manager - Operations and Strategy

Rajkishan

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar
Chief Operating Officer

Srinivasan Iyengar

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha
Head of Customer Service

Manan Manocha

Transform the Way you Engage with your Customers

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