Exotel home – Cloud telephony, IVR software, Call center, Virtual Number, PBX software

We make it simple

Enterprise communication should be a simple plug and play system. We make that possible. You no longer have to spend time on creating and maintaining your own infrastructure or your code.

Voice

Build a personalised experience for your customers over voice calls. Track, manage and build call flows using Exotel.

Explore Voice

SMS

Devise contextual and accurate information with SMS. Deliver to over 190 countries.

Explore SMS

Authentication

User verification made seamless over calls & SMS. Non intrusive, with the best success rates.

Explore Authentication

Discover how you can use Exotel’s cloud telephony platform for your business

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Build a customer call center

No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including Multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows.

Bawa Group of Hotels built a call centre with Exotel

Phone number masking

Put your customers first. Safeguard their identity, make customer privacy a priority with this easy to implement solution.

Ola protects customer privacy with Exotel’s number masking

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Lead Management for Marketplaces

Connect the best-suited vendors with your customers over a virtual phone number. Enable conversations, track, and help vendors complete a sale. Make monetization easy.

Quikr uses our Lead Management system to track their services

COD verification

No more revenue loss due to failed Cash on Delivery orders. Verify every COD order before it leaves your warehouse.

Read how Zivame implemented this

Automated Delivery Rescheduling

When a delivery fails, schedule the next attempt automatically after confirming the customer’s availability in real-time.

Read how to build this

Last Mile Delivery Tracking Solution

Track the movement of your delivery agents and keep your customers updated on the status of their deliveries.

Implement this for your business

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The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Integrate cloud telephony with the tools you use

Calls do not have stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. We offer direct integration with the most popular tools out there.

Learn more

What our customers have to say

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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Sign up for a 15-day free trial

Get ₹ 1000 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX. Let us show you how!

 

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