Exotel – Cloud Communication APIs for Calls, SMS, Authentication

We make it simple

Enterprise communication should be a simple plug and play system. We make that possible. You no longer have to spend time on creating and maintaining your own infrastructure or your code.

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Voice

Build a personalised experience for your customers over voice calls. Track, manage and build call flows using Exotel.

Explore Voice

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SMS

Devise contextual and accurate information with SMS. Deliver to over 190 countries.

Explore SMS

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Authentication

User verification made seamless over calls & SMS. Non intrusive, with the best success rates.

Explore Authentication

Discover how you can set up Exotel’s cloud telephony solution for your business

Build a customer call center

No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows.

Know more about call center software

Phone number masking

Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.

Read how number masking works

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Missed call solution

A missed call is an innovative way to keep in touch with a customer in India. There is no cost involved, yet there is intent and involvement.

COD verification

No more revenue loss due to failed Cash on Delivery orders. Verify every COD order before it leaves your warehouse.

Read how COD verification works

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Integrate cloud telephony with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Asia’s most innovative companies use Exotel

Rajkishan

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.