Exotel – Cloud Communication APIs for Calls, SMS, Authentication
We make it simple
Enterprise communication should be a simple plug and play system. We make that possible. You no longer have to spend time on creating and maintaining your own infrastructure or your code.
Voice
Build a personalised experience for your customers over voice calls. Track, manage and build call flows using Exotel.
Authentication
User verification made seamless over calls & SMS. Non intrusive, with the best success rates.
Discover how you can set up Exotel’s cloud telephony solution for your business
Build a customer call center
No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows.
Phone number masking
Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.
Missed call solution
A missed call is an innovative way to keep in touch with a customer in India. There is no cost involved, yet there is intent and involvement.
COD verification
No more revenue loss due to failed Cash on Delivery orders. Verify every COD order before it leaves your warehouse.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
18×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
Integrate cloud telephony with the tools you use
Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
What our customers have to say
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Kumar Vinod
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Find out how Exotel can work for you. Set up a call.
We are India & SE Asia’s leading cloud telephony & communications operator. Let us show you how!
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