Exotel – Cloud Communication APIs for Calls, SMS, Authentication

We make it simple

Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.

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Voice

Build a personalised calling experience for your customers. Track, manage and build call flows using Exotel with our drag-drop builder.

Explore Voice

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SMS

Set up SMS campaigns with ease. We promise you the best delivery rates. Delivery to over 190 countries.

Explore SMS

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Authentication

User verification made seamless over calls & SMS. Non intrusive, with the best success rates.

Explore Authentication

Discover how you can set up Exotel’s cloud telephony solution for your on-premise and remote teams

Distributed customer support call center

No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows. Route calls to your teams even when are working from home.

Know more about call center software

Outbound call center for sales teams

Make it easy for your agents to make sales calls to prospective customers. Automated dialers, integrations with CRMs, etc. make it a productive experience for your sales teams.

Phone number masking

Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.

Read how number masking works

Customer Stories & Resources

A year in review: Exotel’s highlights in 2019

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How Exotel is helping Urban Company organise the service market

Read Story

4 Drawbacks of using VPN to Power your Remote Call Center (& what you can do to overcome it)

Read Blog

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Integrate cloud telephony with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.