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Drive Reliable and Trusted Engagement at Scale

700 Million+

People connected

4 Billion+

Queries resolved by AI bots

21 Billion+

Annual engagements over voice, messaging & video

115,000+

Agents on cloud

With Your Customer
Every Step of The Way. Like a Friend

Multi-channel clean APIs and no-code apps as building blocks to orchestrate personalized customer interactions, from anywhere

Hyper-personal customer service, wherever your customers are. Enterprise-ready, omnichannel & truly cloud platform.

Boost productivity & achieve cost efficiency at scale with advanced intelligent conversations.

Here’s how Exotel
benefits your business

1

Accelerate your market entry and adaptation

One-stop cloud shop for streamlined communication and enhanced business performance

2

Build customer trust and support ongoing business

Humanize engagement and craft connected customer conversations

3

Experience peace of mind as you safeguard your data

Licensed virtual telecom operator. PCI-DSS and ISO 27001:2013 compliant

4

Achieve business agility in a rapidly evolving environment

Reliable and flexible solutions for any business size across industries

5

Strengthen your brand: Foster Loyalty, Command Respect, and Drive Advocacy.

Ease of design and implementation at speed with high ROI

Stay Connected Every Step of The Customer Journey.

Lead generation

Launch multichannel campaigns in minutes with no-code tools.

Automate conversational lead gen with AI bots on Website/app, Google search & WhatsApp.

Manual outbound and inbound lead gen dialers and IVR.

Customer acquisition

Business verified in-house Sales engagement with advanced dialers.

Power 1-1 on-field personnel connects with reliable APIs.

Setup WhatsApp store and skyrocket sales with chat commerce.

Assist customers in real-time with CoBrowse and live chat or call.

Product/Service delivery

Power last mile 1-1 connects with superfast voice APIs.

Send timely transactional and status updates on SMS and WhatsApp.

Trigger reminder and rescheduling call campaigns.

Post sales service

Offer hyperpersonal support with an omnichannel contact center and customer 360 view.

Enable seamless 1-1 conversations for long-term engagement.

Deliver faster gratification with integrated automation across touchpoints.

IT & Product

Test, pivot and deploy quicker with all tools under one cloud shop.

Boost product adoption and security with integrated verification suite.

Enterprise grade security with 100% compliance to local regulations.

Built on cloud-first
operator
infra, Exosphere

Licensed virtual telecom operator in India

Trusted network with a partnership with global operators

Patented monitoring tech ensuring high uptimes

Backup routes and networks ensuring high connectivity

Analyst corner.

How A Cloud-Centric Connectivity Strategy is a Key Business Priority

The report introduces you to the “Connectedness Framework", ‘True Cloud’ communication model, and moving towards a zero infrastructure model of customer communication. 

Introducing "Exotel's CXO Festive Readiness Report" - Hear it from the Top Marketers

Here’s what 300+ CXOs are doing to stand out in 2023 festive noise. Get insights and actionable tips to craft winning festive campaigns. Download the playbook.

Industry-Specific Customer

Engagement Solutions Just For You.

Our Awards and Recognitions
We have got everyone Talking!

Blog Series

Contact Center & AI Chronicles

Discover the impact of AI-powered, human-centered solutions on customer conversations

Powering 7000+ Businesses in 60+ countries

Communicate inside your favourite apps using native and custom plugins

 

Integrate with CRM, help desk, and custom apps

Enhance agent productivity by eliminating context switching

Personalised service and support

Proud to be Leader on G2 Crowd

Exotel is a leading Connected Customer Conversation Platform

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