Try For FreeRequest Demo
AI Chat Agents

Conversations that understand, act, and deliver results

Understand intent across 100+ languages. Act on it through native API integrations. Deliver measurable outcomes, from contained queries to closed leads to completed transactions. Across every channel your customers reach you on.

Request a Demo
Banner Image

25B+Interactions a year, trusted by the leading brands.

Built for real conversations, real outcomes

Design intelligent, goal-driven chat AI agent experiences that understand intent and deliver accurate, human-like interactions at scale.

Omnichannel deployment

Build once, go live on WhatsApp, Web, App, Voice, Messenger, and Instagram. The same flow and the same intelligence run across every channel. No rebuild needed.

Auto-summaries that actually help

Instant summaries and transcripts capture actions and next steps for clean handoffs and faster follow-ups.

Warm handoffs

Instantly escalate to live agents with full conversation history and customer context intact.

Context that carries across channels

AI agents recall past conversations, preferences, and history to deliver responses that feel continuous, not repetitive.

AI Intent Assist

When standard NLP fails to match a query, AI Intent Assist steps in automatically. It maps the user's message against your existing intent descriptions and routes to the closest match.

Smart Flow Assist

Users don't follow scripts. Smart Flow Assist handles objections, extracts entities from messy inputs, and resumes the journey where it left off. All without breaking your existing routing.

ExoMind (Knowledge AI)

Connect your PDFs, FAQs, and policy docs once. ExoMind uses RAG to answer the long tail of unmapped queries instantly. Plug it into any AI agent or NLP node from the UI.

AI Agents

Deploy goal-driven agents that take real action. A supervisor agent understands intent and routes to specialised sub-agents (credit card, FAQ, lead gen). Each agent calls live APIs, fetches order status, or creates helpdesk tickets in real time.

Intent Insights

Intent Insights clusters thousands of unstructured queries into actionable categories, shows you answered vs unanswered intents, and tracks CSAT at the intent level. You see exactly which flows need work.

Multilingual by default

100+ languages, no separate builds. Customers talk to you in theirs. The same flow works across every market you operate in.

Omnichannel deployment

Build once, go live on WhatsApp, Web, App, Voice, Messenger, and Instagram. The same flow and the same intelligence run across every channel. No rebuild needed.

Auto-summaries that actually help

Instant summaries and transcripts capture actions and next steps for clean handoffs and faster follow-ups.

Warm handoffs

Instantly escalate to live agents with full conversation history and customer context intact.

Context that carries across channels

AI agents recall past conversations, preferences, and history to deliver responses that feel continuous, not repetitive.

AI Intent Assist

When standard NLP fails to match a query, AI Intent Assist steps in automatically. It maps the user's message against your existing intent descriptions and routes to the closest match.

Smart Flow Assist

Users don't follow scripts. Smart Flow Assist handles objections, extracts entities from messy inputs, and resumes the journey where it left off. All without breaking your existing routing.

ExoMind (Knowledge AI)

Connect your PDFs, FAQs, and policy docs once. ExoMind uses RAG to answer the long tail of unmapped queries instantly. Plug it into any AI agent or NLP node from the UI.

AI Agents

Deploy goal-driven agents that take real action. A supervisor agent understands intent and routes to specialised sub-agents (credit card, FAQ, lead gen). Each agent calls live APIs, fetches order status, or creates helpdesk tickets in real time.

Automate every business touchpoint

  • Banking
  • Financial Services
  • Recruitment & Training
  • Insurance
  • Retail & Ecommerce

Always-on, secure customer banking

  • Support & security: Handle queries, offers, and 2FA-enabled interactions at scale
  • Accounts & cards: Manage accounts, statements, and track card applications in real time
  • Branch & service requests: Discover branches, book appointments, raise requests via chat

Outcome
Faster resolutions and consistent, secure banking across channels.

Always-on, secure customer banking

  • Support & security: Handle queries, offers, and 2FA-enabled interactions at scale
  • Accounts & cards: Manage accounts, statements, and track card applications in real time
  • Branch & service requests: Discover branches, book appointments, raise requests via chat

Outcome
Faster resolutions and consistent, secure banking across channels.

Faster loans, fewer handoffs

  • Apply & track: Apply for loans, check CIBIL scores, track status in real time
  • Manage & repay: View repayments, handle prepayments, access loan details
  • Documents & support: Upload documents digitally and get instant assistance

Outcome

Accelerated loan journeys with lower friction.

Smarter hiring, backed by signals

  • Screen & assess: MCQ tests, AI-led evaluations, video interviews
  • Evaluate eeeply: Analyze speech, tone, grammar, and behavior
  • Act on insights: AI reports with comparative and module-wise analysis

Outcome

Faster, fairer hiring decisions with better candidate experience.

Guided decisions, built on trust

  • Assisted support: Chat, calls, and co-browsing with advisors
  • Policy & payments: KYC, renewals, premium payments, document access
  • Alerts & education: Fraud alerts, reminders, calculators, and goal planning

Outcome

Higher trust, informed decisions, stronger engagement.

Frictionless buying, end to end

  • Pre-purchase support: Product discovery, recommendations, offers, and availability checks
  • Orders & fulfillment: Order tracking, returns, refunds, and delivery updates via chat
  • Post-purchase care: Issue resolution, feedback collection, and re-engagement

Outcome

Higher conversions, fewer support tickets, better customer retention.

See it in action: a real banking conversation

One conversation. Three layers of intelligence working in sequence. That's hybrid in practice. A customer opens with "I don't have a bank account, how do I get started?" Here's what happens next.

  1. AI Intent Assist

    detects "Open an Account" even if the phrasing is messy. Routes to the right flow.

  2. Smart Flow Assist

    kicks in when the user asks "Is PAN mandatory?" mid-flow. Answers using your node descriptions, then resumes the journey. No restart. No data loss.

  3. Intent Insights

    captures everything post-session. You see Open Account ranking #1 with 150 sessions and 4.8 CSAT. Loan Inquiry shows up at #5 with a lower score. You know where to invest next.

Proven outcomes. Real impact.

JSW MG Motor India Supercharges Service

At JSW MG Motor India, our commitment to delivering exceptional customer experiences drives every decision we make. When we identified the need to streamline our customer communications, we sought a partner who shared our vision for service excellence. Through our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction. The unique virtual numbers for each dealership have reinforced our brand identity while eliminating customer confusion. This transformation has strengthened JSW MG Motor's position as a customer-centric automotive brand, enabling us to focus on what we do best - delivering exceptional experiences to our customers.

Kapil Bajaj

Head - Digital Transformation and Analytics

JSW MG Motor India Pvt Ltd

View Case Studies

Ready to reinvent your CX?

Let’s build the future of customer experience, together!

Book a Demo
CC Demo

Frequently asked questions

What’s the difference between AI bots and Gen-AI Agents?

AI bots operate using predefined rules and basic machine learning models, offering limited adaptability. Gen-AI Agents, powered by advanced language models, understand deeper context, adapt to user behavior, and provide more accurate, dynamic, and human-like interactions, making them ideal for complex customer queries.

How do chat AI agents improve customer engagement?

Chat AI agents personalise conversations by analysing customer intent, history, and preferences. They deliver quick, context-aware responses across channels, handle multilingual interactions, and escalate when needed, ensuring a smooth and engaging customer journey.

Can the chat agents integrate with our existing systems?

Absolutely. Exotel’s chat agents integrate with CRMs, ERPs, and other backend systems via APIs. This ensures real-time data access, automates workflows, and provides agents with relevant insights during customer interactions, boosting operational efficiency.

How do chat AI agents optimize agent performance?

Chat AI agents take over repetitive tasks like answering FAQs, booking appointments, or sending reminders. They provide agents with real-time customer insights and context during live calls, enabling faster resolutions and allowing agents to focus on high-priority, complex issues.

How is a chat AI agent different from live chat?

Chat AI agents provide instant, automated responses 24/7, handling multiple customer interactions simultaneously without human intervention. Live chat, on the other hand, requires human agents, limiting scalability and availability. Chat AI agents are ideal for handling high volumes of queries, while live chat is best for addressing nuanced or highly personalized concerns.