Cloud Based Call & Contact Center Software

Use case

Cloud Contact Center Software for Businesses

Exotel’s cloud based contact center software has all the features to efficiently manage your inbound, outbound or a combination customer call center. Get started in a few minutes, and scale as you wish! No more struggling with the shortcomings of traditional systems like EPABX.




What is a cloud contact centre software?


A cloud contact centre software enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

Why do you need an Cloud call centre software

Learn how Exotel’s Cloud call centre software works and how you can use it in this video

How Exotel’s call center software works


Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.


Get an Exophone

Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.


Customise the call flow in dashboard

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc.


Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.


Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Drag and drop call center software

What you get from Exotel’s contact center solutions


Multi-level IVR

Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.


Auto Dialer

Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps agents be more efficient.


Automated Calls & SMS

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.


Visual drag-drop APIs

With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.


Call Recording

Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.


Daily Email Reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.


Call Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.


Real-time notifications

Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.


Conditional Call Routing

Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.


Live Call Transfer

Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.


Missed Call Services

Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.


Unlimited Channels

When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number using our parallel ringing feature.

Benefits of cloud contact center software over a traditional PBX system


Why a cloud contact center software


Quick setup

Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!

cloud-based-call-center solutions-does-not-require-additional-infrastructure

Scale at ease

Add/remove agents, virtual numbers (Exophones) and increase or decrease the number of calls without worrying about the infrastructure.


Cost effective

No spending on infrastructure, set up or maintenance.


Exhaustive analytics

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance


No specialist required

You can make changes to your call flows and set up without a dedicated team or person to monitor it

Who should use our call center software solutions?

Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.

Easy call tracking and analytics

Listen to customer feedback and improve your product/service using call recordings, available in your inbox



We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms, you easily integrate us with your business tools. We support native integrations with many popular CRMs and helpdesk tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more.

Learn more about integrations

Try our cloud call center software free for 15 days

Sign up to get free Call & SMS credits

How customers use our cloud call center software

How Scripbox uses Exotel to communicate with their customers every day

Read More

Exotel helped Practo revolutionise the way people connect with doctors

Read More

Exotel helps Vedantu connect the two most important stakeholders in their company to each other – the students and teachers

Read More


How much does Exotel charge for its cloud call center software?

Exotel's contact center software is charged as per usage. You can talk to our sales representatives to get more details about the pricing.


Contact Sales

What is a cloud call center software ?

It is a contact center software with all features like IVR, call recording, routing, etc. all on cloud, without the need of a EPABX. Existing telephony hardware such as cables, switchboards, desk phones are replaced by a software, maintained and operated virtually by a third party - hence the term 'cloud telephony'.


Which companies should ideally use cloud contact center softwares?

Any business, with a customer facing team, that wants to streamline customer communication should be using a cloud based contact center software.

How is a hosted contact center software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you pay for what you use. This means that there is no costly PBX maintenance or upgrade charges. Thus, you end-up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.

How reliable is Exotel's cloud call center software?

Exotel provides uptimes of 99.95% including operator uptimes, coupled with 18×7 customer support via phone, email and Twitter.



Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

cloud communications
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Additional resources for you to understand cloud call center better:

Know how a cloud call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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