Call Centre Software helps businesses efficiently manage remote sales and support conversations. This helps agents stay productive and have better customer context with helpful automations & insightful call analytics. With this solution, you can reduce ticket resolution time, improve CX scores and grow revenue with key features including drag & drop call flow builders, auto-responders to repetitive queries, and Caller ID management for better sales call pick-up rates.
An anywhere, anytime deployable support solution to enable better case resolution with data insights into call performance.Explore More
A revenue-supporting channel with rep-level call insights and all the capabilities to personalise call & SMS campaigns.Explore More
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.Explore
Our auto dialer software helps streamline your calling process. It removes the need for manual dialling, allowing agents to get more done in less time.Explore
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Our call center software allows you to record calls, monitor them, help train agents, resolve customer disputes and make better business decisions.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your entire customer-facing team.Explore
Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on each call and SMS.
With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.Explore
Our automatic call distributor software routes call based on many conditions like the time of the day, the geography, or even the customer who is calling.
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Missed call to get a service is a very effective way of doing business. Ask your clients to give a missed call to a number and customise the response to suit your business.Explore
We don’t let customers miss a single call due to channel capacity. Have unlimited concurrent calls on the same number using our parallel ringing feature.Explore
We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms, you easily integrate us with your business tools. We support native integrations with many popular CRMs and helpdesk tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more.
ISO 27001:2013 certified information security management system
A competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.