Inbound Call Center Software

Inbound Call Center Software

Never miss a single incoming call using our powerful inbound call center software solution. Track, manage and record calls for better customer service and productive support.

 

 

Cloud Call Centre Solution for businesses

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What is inbound call center software?

 

An inbound call center software helps you in easily managing high volumes of incoming calls. These can be customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc.. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically.

 

 

 

Features of our inbound call center software solution

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Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.

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Call recording

Track and record all customer conversations. Use it later for dispute resolutions, quality and agent training purposes.

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IVR

Create personalized call experiences by implementing IVR in your call flows. Use customer inputs over IVR to capture information and routing customers to the right agent.

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Call forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.

Why do you need an Inbound call centre software

Learn how Exotel’s Inbound call centre software works and how you can use it in this video

Try our inbound call center software free for 7 days

Sign up to get free Call & SMS credits

Integrate call management software with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Easy call tracking and analytics

Listen to customer feedback and improve your product/service using call recordings, available in your inbox

 

Use cases of inbound call center solutions

Customer service

Respond to customer concerns quickly and efficiently using Exotel’s cloud center software. Use smart call routing, IVR, call tracking to provide personalized customer experience while also monitoring the quality of service.

Inside sales

As per data, inbound calls convert 10-20 times more than clicks. Engage with potential customers directly on-call using our software. Call tracking ensures no prospects are missed out.

Booking and cancellation

Booking and cancellation through calls can be a tough task to handle manually. Manage bookings and cancellation calls effeciently through call center software.

FAQs

What is ​​Inbound Call Center Software?

Software that supports the requirements of running a full-fledged contact center or support centre of a business with efficient call routing, mapping right agents to call queries and key automated responses to L1 queries is inbound call center software. 

Contact our enterprise team to also find how you can generate call insights to improve customer engagement scores.

How do Cloud Inbound Call Center Solutions work?

Hosted on the public cloud, vendors offer full-fledged solutions that are ready-to-deploy across your distributed teams, offering them easy UI dashboards to place calls, work with Helpdesks for effective case resolution, and improve CX scores through actionable call analytics.

How can businesses benefit from Inbound Call Center Solutions?

Inbound call center solutions on the cloud are easy-to-maintain, can scale based on call surges, and connect calls with near 100% reliability. Besides, businesses can improve agent productivity with the call centre working with popular helpdesk tools, generate rich call insights to boost customer engagement levels and use auto-dialers for ticket resolution calls.

Get a 15-day trial here

How do I set up Inbound Call Center Software?

All you need is access to an inbound call center software dashboard from a vendor offering one. Set up your team within minutes with administrators to create team performance dashboards, and configure your IVR structure to route calls easily to the relevant department that can handle such requests. 

Demo Exotel’s Inbound Call Center Software today

 

Here’s how customers use our inbound call center solutions

How Scripbox uses Exotel to communicate with their customers every day

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Exotel helped Practo revolutionise the way people connect with doctors

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Exotel helps Vedantu connect the two most important stakeholders in their company to each other – the students and teachers

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Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Ranjana DK


An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.


Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Moving your business communication to the Cloud

Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.



The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

24×7 customer support via phone, email and Twitter

Know how a cloud call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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