An inbound call center software helps you in easily managing high volumes of incoming calls. These can be customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc.. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically.
Learn how Exotel’s Inbound call centre software works and how you can use it in this video
Listen to customer feedback and improve your product/service using call recordings, available in your inbox
Respond to customer concerns quickly and efficiently using Exotel’s cloud center software. Use smart call routing, IVR, call tracking to provide personalized customer experience while also monitoring the quality of service.
As per data, inbound calls convert 10-20 times more than clicks. Engage with potential customers directly on-call using our software. Call tracking ensures no prospects are missed out.
Booking and cancellation through calls can be a tough task to handle manually. Manage bookings and cancellation calls effeciently through call center software.
Software that supports the requirements of running a full-fledged contact center or support centre of a business with efficient call routing, mapping right agents to call queries and key automated responses to L1 queries is inbound call center software.
Contact our enterprise team to also find how you can generate call insights to improve customer engagement scores.
Hosted on the public cloud, vendors offer full-fledged solutions that are ready-to-deploy across your distributed teams, offering them easy UI dashboards to place calls, work with Helpdesks for effective case resolution, and improve CX scores through actionable call analytics.
Inbound call center solutions on the cloud are easy-to-maintain, can scale based on call surges, and connect calls with near 100% reliability. Besides, businesses can improve agent productivity with the call centre working with popular helpdesk tools, generate rich call insights to boost customer engagement levels and use auto-dialers for ticket resolution calls.
All you need is access to an inbound call center software dashboard from a vendor offering one. Set up your team within minutes with administrators to create team performance dashboards, and configure your IVR structure to route calls easily to the relevant department that can handle such requests.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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