Outbound Call Center Software

Outbound call center Software

Organize, track and analyse each call made using our powerful outbound calling software. Improve agent productivity, integrate with your CRM and close deals faster.




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cloud communications

What is outbound call center software?


Outbound call center software helps marketing and sales teams maximise outcomes from outreach campaigns by optimising their efforts. This is possible by using key capabilities, from using automated or predictive dialers, scheduling bulk outbound calls one after the other, to allowing interested prospects to speak to agents and automating responses to repetitive queries.

Additionally, businesses can benefit from the software determining queries that are complex in nature to route them to live agents. The software must also be capable of integrating with key customer-facing apps to help agents offer personalised customer engagement to prospects across the sales journey.



outbound call centre software

Improve productivity – close deals faster with outbound call centre software


Increase call pickup rates

Increase call pickup rates with Exotel’s dynamic caller ID. Reach more potential customers and increase conversions.


Increase agent productivity

Leverage Exotel’s auto dialer to eliminate manual number dialling. Get more done, faster.


Manage large volumes efficiently

Exotel comes with all the features required to help your team communicate effectively: call routing, call transfers, routing based on the callers’ inputs, etc.


Enable remote work

Make and receive calls from the office, from home or while on the move. No additional equipment required. Gain flexibility without compromising on reliability.


Gain visibility

Track & record each call made. Gain a bird’s eye view of everything with weekly reports & analytics, even while working remotely.


Drive engagement with personalization

Integrate Exotel with your CRM and empower your agents with the right information to personalize each call. Make calls within the click of a button.

Features of our outbound call center solution


Auto Dialer

Give your agent’s productivity a boost by leveraging automated dialling.


Detailed reporting

Get the complete details of each call made by every agent. Access weekly & monthly reports.


Dynamic Caller ID

Increase call pickup rates and avoid getting blacklisted by customers.


Call Recording

Record each call automatically and use these recordings for training, dispute resolution & QA.


CRM Integration

With every call, your agents will get a popup containing the information they need for personalization.


Call Transfer

Transfer calls to the right department/agent within the click of a button.


Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

multi-level ivr

Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.


Live Agent Dashboard

Live Agent Dashboard

Track and monitor agents’ activities in real-time.


Conditional Call Routing

Automatically forward calls based on pre-set conditions.

API document

Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.


International number

International Numbers

Use regional numbers from multiple countries for making and receiving calls.

Auto dialer feature for businesses in Outbound Call Centre Solution

Find out how Exotel’s outbound call centre solution works and how you can use it in this video.

Try our outbound call center software free for 7 days

Sign up to get free Call & SMS credits


Which companies should use an outbound call center?

An outbound call center is useful for organisations who make a considerable number of outbound calls daily. For example - teams like debt collection and sales.

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How is a hosted contact center software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use. This means that there are no costly PBX maintenance or upgrade charges. Thus, you end up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.


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How much does Exotel charge for its outbound call center software?

The charges are based upon the usage. You can contact our sales team to know more.


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Moving your business communication to the Cloud

Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

Customer Success Stories

Swiggy uses automated phone calls & protects their customers’ privacy

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How HealthifyMe saw a 5x increase in their coaches’ efficiency with Exotel

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redBus uses Exotel to improve customer experience, increase efficiency and reduce operational costs

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

a competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Try our outbound call center software free for 7 days

Sign up to get free Call & SMS credits

Know how a cloud call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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