Outbound Call Center Software

Outbound Call Center Software

Proactively engage with customers using our powerful outbound call center software. Increase agent productivity and secure data using features like click to call, autodialer, CRM integrations and more.

 

 

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What is an outbound call center software?

An outbound call center software enables you to make calls at a scale. It helps you in easily engaging with a large number of people by dialing numbers automatically, and also track and manage these calls. This directly results in increased agent productivity and provides you better control over your call center operations

Features of our outbound call center solution

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Auto dialer

Use the autodialer to dial a specific set of contacts automatically. All the calls can be assigned to different agents depending on a certain set of conditions.

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Call recordings

Use call recordings to monitor the quality of service and for training agents. Also incases of any disputes, call recordings are incredibly useful for quicker resolution.

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IVR

Provide personalized experience to customers by implementing IVR to call flows. Capture customer inputs, greetings and more.

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Click to call

Using our APIs you can easily implement a Click2Call service for your team. Make calls instantly from the CRM or any dashboard.

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Detailed reporting

Analyze your agent’s performance and more through our exhaustive daily reports.

Advantages of an Outbound Call Center Software

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Streamline Call Center Operations

Get real-time insights on the call volumes, agent wise reports to make better data-driven decisions.

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Maximize Agent Productivity

Skyrocket your agent’s productivity by cutting on the time spent in manual dialing. Get more done in less time by switching to an outbound call center software.

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Track Agent Metrics

Monitor your agent’s performance by tracking important metrics like calls connected, the number of agents idle, on-call, and more.

Try our outbound call center software free for 15 days

Sign up to get free Call & SMS credits

Use cases of outbound call center solutions

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Sales

Generate more sales by reaching out potential leads generated from events, meetups, sign-up forms and more. The software easily integrates with your existing CRMs enabling you to make the call directly from the dashboard.

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Reminders

Send reminders (for bookings, payment, etc) to customers effectively using our feature-rich software. Calls are proven to more effective than SMSes or emails.

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Surveys

Collect survey responses for your new product, feature, etc from customers at scale using the power of an autodialer.

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Feedback

Calling is a highly personalized way to seek feedback. Streamline the process using a call center software.

FAQs

How much does Exotel charge for its outbound call center software?

The charges are based upon the usage. You can contact our sales team to know more.

 

Contact Sales

Which companies should use an outbound call center?

An outbound call center is useful for organisations who make a considerable number of outbound calls daily. For example - teams like debt collection and sales.


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How is a hosted contact center software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use. This means that there are no costly PBX maintenance or upgrade charges. Thus, you end up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.

 

Start your free trial

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Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.



Customer Success Stories

Swiggy uses automated phone calls & protects their customers’ privacy

Read More

How HealthifyMe saw a 5x increase in their coaches’ efficiency with Exotel

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redBus uses Exotel to improve customer experience, increase efficiency and reduce operational costs

Read More

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel

Try our outbound call center software free for 15 days

Sign up to get free Call & SMS credits

Know how a cloud call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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