Increase call pickup rates with Exotel’s dynamic caller ID. Reach more potential customers and increase conversions.
Leverage Exotel’s auto dialer to eliminate manual number dialling. Get more done, faster.
Exotel comes with all the features required to help your team communicate effectively: call routing, call transfers, routing based on the callers’ inputs, etc.
Make and receive calls from the office, from home or while on the move. No additional equipment required. Gain flexibility without compromising on reliability.
Track & record each call made. Gain a bird’s eye view of everything with weekly reports & analytics, even while working remotely.
Integrate Exotel with your CRM and empower your agents with the right information to personalize each call. Make calls within the click of a button.
Give your agent’s productivity a boost by leveraging automated dialling.
Get the complete details of each call made by every agent. Access weekly & monthly reports.
Increase call pickup rates and avoid getting blacklisted by customers.
Record each call automatically and use these recordings for training, dispute resolution & QA.
With every call, your agents will get a popup containing the information they need for personalization.
Transfer calls to the right department/agent within the click of a button.
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Personalize customer communication & automate tasks with Exotel’s smart IVR.
Track and monitor agents’ activities in real-time.
Automatically forward calls based on pre-set conditions.
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
Use regional numbers from multiple countries for making and receiving calls.
The charges are based upon the usage. You can contact our sales team to know more.
An outbound call center is useful for organisations who make a considerable number of outbound calls daily. For example - teams like debt collection and sales.
Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use. This means that there are no costly PBX maintenance or upgrade charges. Thus, you end up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.
ISO 27001:2013 certified information security management system
a competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.