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Outbound call center software

Organize, track and analyse each call made using our powerful outbound calling software. Improve agent productivity, integrate with your CRM and close deals faster.

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25B+Interactions a year, trusted by the leading brands.

What is outbound call center software?

Outbound call center software helps marketing and sales teams maximise outcomes from outreach campaigns by optimising their efforts. This is possible by using key capabilities, from using automated or predictive dialers, scheduling bulk outbound calls one after the other, to allowing interested prospects to speak to agents and automating responses to repetitive queries.

Features of our outbound call center solution

Live agent dashboard

Track and monitor agents’ activities in real-time.

Conditional call routing

Automatically forward calls based on pre-set conditions.

Well-documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

International numbers

Use regional numbers from multiple countries for making and receiving calls.

Auto dialer

Give your agent’s productivity a boost by leveraging automated dialling.

Detailed reporting

Get the complete details of each call made by every agent. Access weekly & monthly reports.

Dynamic caller ID

Increase call pickup rates and avoid getting blacklisted by customers.

Call recording

Record each call automatically and use these recordings for training, dispute resolution & QA.

Call transfer

Transfer calls to the right department/agent within the click of a button.

Visual call flow builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.

CRM integration

With every call, your agents will get a popup containing the information they need for personalization.

Live agent dashboard

Track and monitor agents’ activities in real-time.

Conditional call routing

Automatically forward calls based on pre-set conditions.

Well-documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

International numbers

Use regional numbers from multiple countries for making and receiving calls.

Auto dialer

Give your agent’s productivity a boost by leveraging automated dialling.

Detailed reporting

Get the complete details of each call made by every agent. Access weekly & monthly reports.

Dynamic caller ID

Increase call pickup rates and avoid getting blacklisted by customers.

Call recording

Record each call automatically and use these recordings for training, dispute resolution & QA.

The Exotel advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • Highly secure

    ISO 27001:2013 certified information security management system

  • Patented solutions

    A competitive advantage from patented products

  • Superior quality

    Best success rates, voice quality and reduced latency

  • Scale at ease

    Grow at will, expand without worrying about infrastructure

  • Superior reliability

    Best in class uptimes of 99.94% including operator uptimes

  • Best support

    24×7 customer support via phone, email and Twitter

Improve productivity – close deals faster with outbound call centre software

Increase call pickup rates with Dynamic Caller ID

Increase call pickup rates with Dynamic Caller ID

  • Reach more potential customers and increase conversions .
  • Empower agents to perform complex tasks while a machine make the mundane calls.
  • Build and optimize processes that are cost-efficient .
  • Increase cash flow with scheduled reminders for renewals and payments.

Auto dialer feature for businesses in Outbound Call Centre Solution

Find out how Exotel’s outbound call centre solution works and how you can use it in this video.

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Cost of moving your business communication

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

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