Missed Call Solution Provider

Use case

Missed Call Services

Sometimes, you don’t even need to talk. A missed call is a simple way to communicate with your customers at no cost

 

 

 

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How does a missed call solution work for communication?

The origin of missed call marketing is based on the way Indians communicate. Brands have been cashing in on this by customizing the response to a simple missed call. A missed call can be followed by an SMS, another call, or a combination of the two.

How a missed call service works

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1

Customer sees your ad/promotion

Customer proceeds to call your virtual number seen on an ad

2

Call lands and disconnects

Call gets disconnected the moment it lands on your virtual number, which is connected to a missed-call call flow in your account

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3

Leads are generated to spreadsheets

The contact information of your callers can be exported to a Google spreadsheet

4

Automated call back or SMS

In order to notify a customer, an automated call back or SMS can be triggered once a missed call lands on your virtual number

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How businesses use our services

Take a glimpse of how businesses use Exotel’s missed call solution to touch lives on a day to day basis

Advantages of Missed Call Services

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Cost

The customer incurs absolutely no cost. Missed call services increases engagement.

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Customization

A missed call can be followed by a variety of actions – another call, a text message, an affirmation etc.,

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Analysis

The actions are all trackable and can be easily analysed

How you can use missed call service for your business

Easy updates

Missed call to a virtual phone number in India is usually followed by an SMS alert with the information requested. One industry that has done this perfectly is banking.

Customer verification

Missed call alert is a better alternative to OTPs for customer verification. Ask them to verify their phone number by giving a missed to a mobile number.

Opt-in/out of lists

If you’re unsure about the kind of updates a customer would like, you can ask them to opt in or opt out of your promotional campaign list using missed calls.

Registration/Lead generation

This works brilliantly especially in the case of people who do not have access to the internet or any other forms of communication. A simple mobile phone is the primary way for them to reach out to people.

Engagement/Votes

Media and TV shows have made the best use of missed call marketing campaigns to build non-intrusive engagement with customers.

Support for NGOs

Missed call is an easy way for NGOs to garner support for their cause.

COD confirmation

In the case of cash on delivery (COD) orders, send an SMS with a number on which they can give a missed call to confirm the COD order.

Drive downloads

Once a person gives a missed call on the number, they will receive an SMS with the link to download the app. Thereby, it eliminates the extra step that the users need to do – search, look for the right app etc.

Collect feedback

It is important to complete the feedback loop with your customers. Missed call marketing campaigns are an easy way to do this.

Try Exotel free for 15 days

Get ₹ 1000 worth free call & SMS credits

What our customers have to say

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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View All Customers

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive Reporting

Easy to understand, detailed reports sent every day

Find out how Exotel’s missed call solution can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

Call

  • +91-8088-919-888

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