Powering best-in-class reliable SMS to
SMS campaign is a one-to-many broadcast scheduled to deliver a promotional or transactional message. Exotel SMS Campaigns supports static and dynamic SMS types with real-time campaign wise analytics.
Leverage on an always-available and highly scalable cloud platform with best-in-class delivery rates and the least latency times with backup routes.
Broadcast dynamic SMSes easily with custom attributes in vernacular Indian languages.
Take decisions on the fly, backed by data with real-time campaign level dashboards and reporting. Pause and resume campaigns to optimise for better results.
Schedule SMS campaigns quickly with a simple and easy to use intuitive dashboard. Ensure all checks by testing SMS before campaign launch.
Manage bulk SMS templates and sender IDs at scale on a DLT ready, and ISO certified secure campaigning tool.
Broadcast personalised marketing campaigns with offers and coupon codes.
Remind customers about payment dues, appointments, events and more.
Keep users informed on account, company or order updates.
Collect responses in the form of surveys or customer feedback.
Upload a .CSV file with recipient numbers and other relevant details to send a personalised message using dynamic SMS.
Choose a DLT approved message template and sender ID. Customize the template with variables mapped from the CSV.
Perform final checks by testing before a campaign launch. Monitor campaigns with live dashboards and take actions based on performance.
Reach up to 5 lakh contacts in a single SMS campaign.
Send dynamic SMS with custom attributes like name, order ID, etc., imported from a CSV.
Gain actionable insights and rich campaign level reports in real-time.
Test before you launch a campaign. Pause and resume when required.
Know your costs before broadcasting a campaign.
Set campaigns live immediately or at a future date.
Run SMS campaigns in all vernacular Indian languages.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
You can find a number of providers offering a range of SMS services to suit your business needs. But are they guaranteeing the security of the data you share with them, specifically customer data? If they only offer protocols like HTTPS or REST APIs, they are just scratching the surface. From a decade of learning with the best and offering leading security standards for the largest of players across e-commerce, marketplaces and logistics, we put together a handy playbook to help you make an informed choice.