Do more with less. With WhatsApp for business, you can reduce the number of agents required to run your call centre by resolving simple queries with WhatsApp live chat and bots.
Speed up your response & resolution times via auto-suggestions. Reduce context-switching via our omnichannel platform and resolve queries faster.
Send personalised notifications, updates and reminders to your customers on autopilot with WhatsApp Business APIs. Improve CX.
Set up WhatsApp Bots and be available at all times without having to have too many agents work round the clock.
Easily set up automated responses via our drag and drop dashboard, reduce agent workload and save cost. Enable seamless bot <> agent handovers.
Set up automated appointment and payment reminders, send updates about the status of their cart items, order, investment, etc.
Connect agents and customers directly over WhatsApp. Speed up issue resolutions and conversations via auto-suggestions shown to agents contextually.
Set up automated responses and flows to accept orders from customers on WhatsApp. No human intervention is needed.
Leverage WhatsApp for user activation – set up automated reminders and next steps for customers and push them further along the buyer’s journey, one message at a time.
Be it for onboarding a customer or a new employee, automate the whole process by setting up a verification bot. Receive documents in various formats via multimedia messaging.
WhatsApp for Marketing
Make customer interactions more personalised, vastly improve lead conversions while reducing Ad spend at the same time.
WhatsApp for Sales and Commerce
Build an automated scaled commerce experience with AI chatbot. Influence purchase decisions and increase order value through cross-sell and up-sell.
WhatsApp for Customer Care
Deliver post-sale experiences that show you care. Boost CSAT and reduce costs. Supplement legacy channels for both inbound and outbound/proactive customer care.
Segment customers and execute marketing campaigns with an easy to set up, no code campaigns module that comes with powerful analytics.
Deliver OTPs faster and with added security while tracking read rates. Don’t let customers toggle between apps. Give customers a seamless shopping experience within WhatsApp itself.
Create an ecommerce store front right where your customers are. Let customers add products to their cart and pay to complete purchases, all within WhatsApp. Boost conversions and purchases.
AI chatbots will help you to automate support and engage customers across the funnel. AI bots can help resolve 90% of all customer queries allowing our human workforce to focus on priority tasks.
Customers often have complex queries. With live agent chat, allow your customers to ask questions and get help in real-time from a human agent.
Add WhatsApp as a channel to the contact center you know and love! With IVR deflection, reduce the load on your call centre. Divert customer calls to WhatsApp as a self-service channel
Make your existing Martech stack more powerful. Leverage our custom built WhatsApp integrations with leading CRMs, service desks, push marketing tools, payment gateways, commerce apps and more.
The WhatsApp Business Platform enables small to large enterprises to connect with their customers at scale. This platform supports automation through chatbots, streamlining customer interactions, saving valuable time while driving growth, and delivering a seamless messaging experience within the trusted WhatsApp ecosystem.
The WhatsApp Business Platform caters to medium and large enterprises to reach millions of customers, offering APIs for seamless integration and automation with the rest of their technology stack.
Whereas, The WhatsApp Business app allows small businesses to communicate with customers from a single device, providing essential features for direct customer communication, and offers limited customization and integration with other tools.
Reasons to opt for whatsapp business platform:
- Customers are overwhelmed by numerous emails and other modes of advertising: With more than 2+ billion users people nowadays prefer to connect with friends, family, and now, businesses hassle-free.
- Customers prefer messaging: Go beyond the limitations of text and email with fully featured messaging to create consistently richer and more delightful experiences that help drive business outcomes across the customer journey.
- Customers demand a smooth experience: Deliver seamless and feature-rich messaging, surpassing the limitations of traditional text and email, resulting in improved customer experiences and better business outcomes.
WhatsApp Business Platform offers a range of utilities to enhance business communication and customer interactions.
Key utilities of whatsapp business platform are:
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