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Co-browsing

Definition:

Co-browsing is a technology that allows agents and customers to view and interact with the same webpage or application during a support session.

Key Elements:

Real-Time Collaboration: Enables agents to guide customers through processes visually.

Enhanced Support: Improves the effectiveness of troubleshooting by allowing direct interaction.

Privacy Controls: Often includes features to protect sensitive information during sessions.

Why Co-browsing Matters:

This technology enhances customer service interactions, leading to quicker resolutions and improved customer satisfaction.

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