Customer Interaction Analytics

Definition:

Customer interaction analytics involves analyzing data from various customer interactions to gain insights into behavior and satisfaction levels.

Key Elements:

Data Analysis Tools: Utilizes advanced analytics to process interaction data from calls, chats, and emails.

Sentiment Analysis: Identifies customer sentiment and feedback trends.

Performance Measurement: Tracks agent performance based on interaction quality.

Why Customer Interaction Analytics Matters:

This analysis enables businesses to make data-driven decisions to improve customer service and enhance overall customer experience.

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