Talk To Sales:

Real-Time Adherence (RTA)

Definition:

Real-time adherence is a monitoring process that compares an agent’s scheduled activities with their actual activities during their shift.

Key Elements:

Performance Monitoring: Tracks whether agents are following their assigned schedules.

Immediate Feedback: Enables supervisors to provide real-time guidance and support.

Operational Efficiency: Helps manage resources and adjust staffing based on current demand.

Why Real-Time Adherence Matters:

This process ensures that agents are available when needed, minimizing customer wait times and improving overall service quality.

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