Annual engagements over voice, messaging & video
Queries resolved by AI bots
Queries resolved by AI bots
Self-service, visual drag-and-drop APIs and conversational AI bots help you build and automate custom communication flows for any use case required. Build automated voice campaigns, plug-in features like an IVR flow, voice-based authentication, and more to create dreamlike journeys
Enable remote workers, field agents, and employees at their desks, to connect with customers across locations and devices, over IP or PSTN networks in a secure, fully compliant, and cost-effective manner with Exotel’s TrueCloud platform.
Grow exponentially with Exotel’s elastically scalable platform, powering 40 million+ global voice transactions daily. Engage with customers reliably, backed by technologies like our patented telephony monitoring system, Polyfonix and network interoperability feature, ensuring flawless connectivity and reliability each time.
Empower your agents and customers with one-click access to each on your app, browser or CRM over WebRTC-powered IP and PSTN networksExplore More
Connect with customers in a simple and cost-effective way while ensuring maximum connectivity and privacyExplore More
Schedule and broadcast your voice to the masses. Eliminate repetitive calling and drive higher response rates with call broadcastsExplore More
Get started with PSTN connectivity on the cloud without needing infrastructure on-premises or complex cabling
Supercharge agent productivity and achieve operational excellence with real-time IP calling straight from your browser with WebRTCExplore More
Verify app users in a flash and boost CX with nOTP’s passwordless, flash/ missed call verification mechanism
Cut costs, and increase agent productivity and CSAT with human-like voice bots and AI-powered agent assistance powered by voice streamsExplore More
Have reliable and personalised 1:1 connects with customers within your appExplore More
Win customers' trust and improve call outcomes by communicating on company-owned, branded platforms with verified calling
Facilitate a secure 1:1 banking communication experience for your customers on official channelsExplore More
Experience the most reliable and cost-efficient way to connect two parties backed by patented technologies
Connect with leading CRMs, Help Desk tools and custom apps with just a click of a button.
Patented monitoring and routing technology
Connect each time with network monitoring and interoperability technologies that constantly monitor and route calls through available networks.
Reduce time and costs associated with supporting and onboarding developers with comprehensive API docs
Deep dive into granular call details with advanced call analytics, rich reports, real-time agent and campaigns dashboards.
Supercharge agent productivity and achieve operational excellence with real-time IP calling straight from your browser with WebRTC.
Protect the phone number identities of both you and your customers with the Number Masking feature
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time.
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
ISO 27001:2013 certified information security management system
Gain a competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter