Monitor the system health in real-time with our transparent reports. And download data easily from the console to make targeted improvements.
Advanced algorithms to identify patterns, trends, and anomalies within conversations providing deeper insights into customer behavior, agent performance, and emerging issues.
Best practices shared by an experienced delivery team, hassle-free integration and Exotel’s bundled offerings backed by comprehensive support every step of the way.
Analyze conversations without language barriers for better insights
Adherence to compliance and data privacy with a robust and secure infrastructure and ISO, PCI-DSS, SOC2 certifications.
CQA is an automated solution that enhances conversation quality and operational efficiency. By assessing chat and call conversations against your KPIs and SOPs, CQA guarantees consistent quality adherence while offering significant cost savings.
Analyze conversations against detailed runbooks, eliminating separate KPI definitions just for the CQA tool. It adapts to SOP changes directly, ensuring constant alignment without manual effort.
Increase productivity by analyzing a vast number of conversations in a fraction of the time it takes for manual analysis.
Minimize bias and errors with objective evaluations across channels with over 90% accuracy.
Detect and flag compliance breaches, reducing the risk of regulatory fines and reputational damage.
Integrate with knowledge bases, contact centers, and other conversation platforms facilitating real-time data access and analysis. Leverage this to optimize the overall process as against siloed pieces of conversations.
Multilingual call analysis that enables businesses to tap into diverse markets, ensuring effective communication and understanding across language barriers.
+91-808 8919 888
+91-808 8919 888
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