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Intelligent CX for Healthcare

Better patient experiences start with better communication

Exotel powers secure, reliable omnichannel communication across the patient journey, from booking & reminders to follow-ups.

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Trusted by leading healthcare & healthtech organizations

Proven outcomes. Real impact.

Redcliffe labs achieves 22% higher customer satisfaction 

Integrating Exotel's WhatsApp Calling was a strategic move that allowed us to enhance our patient support system. The seamless transition to an IP-based system has empowered our patients to connect with us more easily, leading to a 22% boost in customer satisfaction. This partnership enabled us to deliver on our purpose of giving India its Right to Quality Diagnostics.

Preeti Agarwal

Chief marketing & Customer officer

Redcliffe Labs

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Critical journeys Exotel powers end-to-end

  • Appointment scheduling & no-show reduction
  • Patient support & front-desk automation
  • Secure communications
  • Lab tests, reports & care coordination
  • Billing, payments & insurance communication

The issue: Missed calls and forgotten appointments lead to revenue loss and idle clinical capacity.

Exotel enables:

  • Appointment booking via voice, WhatsApp, IVR, and web chat
  • Easy reschedule flows handled by bots or IVR
  • Callback scheduling for abandoned calls during peak or non-operational hours

Providers like Medcare reduced no-show rates by 42%, freeing staff to focus on care instead of follow-ups.

The issue: Missed calls and forgotten appointments lead to revenue loss and idle clinical capacity.

Exotel enables:

  • Appointment booking via voice, WhatsApp, IVR, and web chat
  • Easy reschedule flows handled by bots or IVR
  • Callback scheduling for abandoned calls during peak or non-operational hours

Providers like Medcare reduced no-show rates by 42%, freeing staff to focus on care instead of follow-ups.

The issue: Front desks are overwhelmed with repetitive queries and poor routing.

Exotel enables:

  • Unified contact center across voice, WhatsApp, SMS, email, and chat
  • 24/7 bots for FAQs (timings, locations, services, reports)
  • Smart routing to the right team based on patient type, urgency, or history

Shorter wait times, faster resolution, and higher patient satisfaction.

The issue: Personal number sharing compromises privacy and SOP compliance.

Exotel enables:

  • One-click, in-app calling between patients and HCPs
  • Number masking to protect patient and doctor privacy
  • App-to-app and click-to-call APIs integrated into hospital or healthtech apps

Safer communication and better continuity of care without privacy risk.

The issue: Patients repeatedly call for test status, reports, or next steps.

Exotel enables:

  • Automated notifications for sample collection, test completion, and report readiness
  • Reminder calls/messages for report pickup or follow-up consultations
  • Status updates logged back into hospital or lab systems

Fewer inbound calls and smoother diagnostic journeys.

The issue: Billing confusion and missed reminders slow collections.

Exotel enables:

  • Automated payment reminders via WhatsApp, SMS, or voice
  • Status updates for billing, refunds, or insurance documentation
  • Contextual routing to billing teams with full interaction history

Faster collections and fewer billing escalations.

One platform for every customer journey

Hospitals & clinics
  • Appointment booking & reminders
  • OPD/IPD communication
  • Doctor–patient masked calling
  • Post-discharge follow-ups
  • Emergency helpline routing
Hospitals & clinics
  • Appointment booking & reminders
  • OPD/IPD communication
  • Doctor–patient masked calling
  • Post-discharge follow-ups
  • Emergency helpline routing
Diagnostic labs
  • Test booking confirmations
  • Sample collection reminders
  • Report-ready notifications
  • Customer support for reschedules
Diagnostic labs
  • Test booking confirmations
  • Sample collection reminders
  • Report-ready notifications
  • Customer support for reschedules
Healthtech platforms
  • In-app call & chat support
  • Teleconsult coordination (communication layer)
  • Subscription and care-plan reminders
  • Automated patient support via bots
Healthtech platforms
  • In-app call & chat support
  • Teleconsult coordination (communication layer)
  • Subscription and care-plan reminders
  • Automated patient support via bots

Why healthcare teams choose Exotel

With Exotel, reliability is non-negotiable

99.99%

Built for scale with 99.99% uptime

100% patient privacy with number masking

One integrated stack replacing point tools

50% fewer missed follow-ups with trigger-based notifications

AI

AI-powered routing, quality, and agent assist

True omnichannel with one unified view

3x faster emergency response coordination

Ready to reduce no-shows and improve patient satisfaction?

Let’s build the future of customer experience, together

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