Sales Automation: Boost Sales and Revenue with automation
Leverage the combined user base of the most popular messaging channels
Set up and schedule personalised sales campaigns on SMS, WhatsApp or RCS
Position products better with rich and interactive media
Alerts and Notifications: Keep customers informed with timely nudges
Improve cashflow with reminders for upcoming payments over preferred channels at the best time
Improve patient outcomes and reduce no-shows with timely appointment reminders with the option to reschedule if needed
Improve CX by alerting customers about service delivery details like transaction confirmations and reporting fraudulent activity
Secure financial transactions and app authorisation with OTPs over SMS, WhatsApp or RCS
User Authentication: Secure access to your enterprise apps
Equip your 2FA suite with fallback mechanisms with OTPs sent over various messaging channels and apps
Send SMS OTPs over dedicated high priority channels with delivery rates of 98% at an average latency of 3 seconds
Verify users on WhatsApp over a magic link or OTP
Customer Support: Boost CX with 24/7 smart support
Accelerate ticket resolution time and TAT with round-the-clock AI-powered support
Provide contextual and human-like assistance with conversational support powered by WhatsApp bots
Cut support costs with AI bots acting as the first line of defence and seamless transfers to humans when necessary
Emulate in-person experiences with personalised touchpoints across messaging channels
Boost engagement rates through the roof
Personalise communication for each customer by utilising historical communication data to engage customers contextually at the best response times and on the channel they prefer, be it WhatsApp, SMS or RCS.
Save time with streamlined operations
Run your entire messaging suite without the hassle of signing multiple vendor contracts and integrating various messaging channels together. Get back time spent on these administrative tasks with Exotel’s unified messaging solution.
Lower the total cost of ownership
Save costs and time and streamline manpower by eliminating the need for commissioning and maintaining physical infrastructure with Exotel’s licensed truly cloud messaging solution.
Say goodbye to delivery failures
Reach customers consistently each time with Exotel’s integrated backup routes and fallback mechanisms coupled with API uptimes of 99.99%, ensuring delivery rates as high as 97%* for transactional SMSes.
Experience true scale
Grow exponentially with Exotel’s elastically scalable platform, powering over 20 billion global conversations annually across channels.
Tailor delightful customer experiences
Exotel’s connected customer communication suite puts you in control of your customer experience with no-code drag-and-drop connectors and journey builders to tailor communication flows over channels of your choice.
What you get with
Connect with leading CRMs, Help Desk tools and custom apps with just a click of a button
Reduce time and costs associated with supporting and onboarding developers with comprehensive API docs
Deep dive into granular communication details with advanced messages and call analytics, rich reports, real-time agent and campaigns dashboards
All your sender IDs and SMS templates verified at scale by us partnering with network operators
Our API uptimes of 99.99% ensure your messages are always up and running
Tailor messaging experiences across channels with seamless interoperability and flow of data between them
Exotel's Business Messaging
Send secure SMSes at lightning speeds with an easy and powerful dashboard and APIs
Exotel is a leading Connected Customer Conversation Platform
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time.
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The Exotel Advantage
ISO 27001:2013 certified information security management system
Gain a competitive advantage from patented products
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Chat with an Exotel expert for a 30-minute strategy session at no cost