Annual engagements over voice, messaging & video
Agents oncloud
Queries resolved by AI bots
Hours of call duration
Send secure SMSes at lightning speeds with an easy and powerful dashboard and APIs
Express your brand with rich media, contextual and relevant messaging with RCS Business Messaging
Reduce customer service costs and improve CX with WhatsApp for business
Allow customers to connect with your business directly from Google search results
Schedule SMS broadcasts within a few clicks with an easy-to-use no-code dashboard
Increase your reach and sales by reaching large audiences at once with WhatsApp
Ensure safe delivery of OTPs over WhatsApp’s end-to-end encrypted platform
Improve brand recognition and convert more with personalised offers over WhatsApp
Enhance app security and usage with device-based authentication and OTPs over SMS and WhatsApp
Personalise communication for each customer by utilising historical communication data to engage customers contextually at the best response times and on the channel they prefer, be it WhatsApp, SMS or RCS.
Run your entire messaging suite without the hassle of signing multiple vendor contracts and integrating various messaging channels together. Get back time spent on these administrative tasks with Exotel’s unified messaging solution.
Save costs and time and streamline manpower by eliminating the need for commissioning and maintaining physical infrastructure with Exotel’s licensed truly cloud messaging solution.
Reach customers consistently each time with Exotel’s integrated backup routes and fallback mechanisms coupled with API uptimes of 99.99%, ensuring delivery rates as high as 97%* for transactional SMSes.
Grow exponentially with Exotel’s elastically scalable platform, powering over 20 billion global conversations annually across channels.
Exotel’s connected customer communication suite puts you in control of your customer experience with no-code drag-and-drop connectors and journey builders to tailor communication flows over channels of your choice.
Connect with leading CRMs, Help Desk tools and custom apps with just a click of a button
Reduce time and costs associated with supporting and onboarding developers with comprehensive API docs
Deep dive into granular communication details with advanced messages and call analytics, rich reports, real-time agent and campaigns dashboards
All your sender IDs and SMS templates verified at scale by us partnering with network operators
Our API uptimes of 99.99% ensure your messages are always up and running
Tailor messaging experiences across channels with seamless interoperability and flow of data between them
ISO 27001:2013 certified information security management system
Gain a competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
