Streamline operations and make deliveries without compromising on customer privacy or experience

Powering 7000+ Businesses in 60+ countries

Customer Conversation
Platform that forms the backbone of Hyperlocal Businesses

With a simple “click-to-call” button in the delivery personnel-facing app, Exotel helps safeguard customer privacy via number masking aka number anonymization. Both the parties involved are connected without revealing phone numbers.

All customer calls are greeted with a professional IVR and routed to the right team/agent based on the customers’ input.

Business can integrate Exotel with their CRM and streamline data. All customer conversations can be found in the CRM and a single platform will have all the relevant information.

Automated SMS can be used to update the order status in real-time and keep customers informed.

Hyper-Personalized Hyperlocal Use cases

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Customer Call Center

Improve customer experience with a remote-ready & feature-rich cloud call center solution. Set it up in a few steps & scale at will with zero infrastructural costs.

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Number masking

Use our call masking service to connect your customers to drivers, delivery personnel, or vendors – without revealing their personal phone numbers.

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Automated calls & SMS

Reach more customers faster. Trigger automated alerts, reminders, and more with Exotel’s automated calling system.

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Custom Integrations

Integrate Exotel with your favorite tools. Gain visibility, increase productivity and improve customer experience.

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