Talk To Sales:

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Experience our AI Voice Assistant: More than a bot, it's your conversational partner, fluent in Hindi, English, and Hinglish. Always available, it handles tasks with ease and learns continuously to make every customer conversations more meaningful and personal.

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Drive Reliable and Trusted Customer Engagement

40%

Reduction in Agent Workload

25%

Increase in Sales Conversion Rates

20%

Improvement in Collection Efficiency

The Capabilities That Makes It a Strong Choice for Your Business

Accurate and Human-Like Conversations

  • Human like comprehension: understanding of the intent and emotion of the query
  • Semantic search: capability to synthesize the response using semantic search based on the user query intent
  • Empathetic responses to match the user intent and emotion
  • Support for multiple languages

Seamless UX

Best in class streaming pipeline with exceptional latency and superior network jitter handling:

  • Speech recognition
  • Noise cancellation
  • User Interruption handling
  • Listening queues to manage any processing latency
  • Personalized responses (user name, conversation context etc.)

Adaptable to Multiple Business Scenarios

  • Configure to suit any business functions like sales, customer support etc.
  • Adaptable tone, glossary to match to the company policies and branding
  • Customisations based on the goal of the conversation

Ability to Learn From Multiple Sources

  • Documents: users can provide documents as input to the bot and bot can answer queries based on the documents
  • Rules defined by the users

Deployment Friendly

  • API integration: integration with external API for actions and information
  • Multi-platform: Available as a streaming applet, PSTN number, Whatsapp calling, SDK
  • Fallback options

Scalable and Reliable

  • Continuous improvement: conversation rating based on user rating and based on goal tracking
  • Resilient: Horizontally scalable, 24x7 availability etc.

Powering 7000+ Businesses in 60+ Countries

Customized Gen AI VoiceBot:
Excelling Across Varied Business Scenarios

Sales

  • Engages potential buyers with persuasive product presentations, like showcasing iPhones.
  • Suggests alternative products and discounts when initial proposals don’t pique interest.

Customer Support

  • Solves customer issues and addresses inquiries effectively.
  • Escalates complex problems to the appropriate ticketing system for resolution.

 

Recruitment Assistance

  • Conducts initial screening interviews and gathers candidate information efficiently.
  • Filters candidates early, saving HR time and effort.

 

 

Appointment Coordination in Healthcare

  • Manages appointment scheduling by tapping into calendar availability through API checks.
  •  Offers seamless booking experiences, syncing with open time slots automatically.

 

Service Scheduling

  •  Facilitates service bookings for various products.
  •  Coordinates maintenance or service timing aligning with customer schedules.

 

EMI Collections

  • Proactively reminds customers of upcoming EMI dues and offers a payment link upon agreement.
  • Informs of possible repercussions in case of payment delinquency.

 

Customer Experiences That Speak Volumes

Enhance your customer engagement with Exotel’s Gen AI Powered VoiceBot.

The future is here, and it's powered by VoiceBot.

 

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