Every call, message, and chat holds a unique customer story, revealing their needs and aspirations, waiting to be uncovered. Explore the Exotel Conversation Context. 

 

Deliver Context-Aware Customer Conversations across Sales, Marketing and Customer Support

20 Bn+

Annual engagements over voice, messaging & video

1,15,000+

Agents on cloud

4 Billion+

Queries resolved by AI bots

125 Million+

Hours of call duration

700 Million+

People connected

Build Engaging Experiences on Customers' Preferred Mediums to Boost Brand Trust and Loyalty

Voice

Connect with Context.

Scale business communication with the most reliable and easy-to-use platform. Enable remote workers, field agents, and employees at their desks, to connect with customers across locations and devices, over IP or PSTN networks in a secure, fully compliant, and cost-effective manner.

GenAI Powered Contact Center

Support and reach with Context.

Empower your agents with the right context, data, in an omni channel environment, in a single dashboard and help them win customers for lifetime. Boost agent productivity, conversation quality and customer satisfaction scores.

Messaging

Drive engagement with Context led messaging.

Deliver timely and relevant messages only. Scale customer engagement retention with the most reliable omnichannel messaging solution that helps reduce SPAM and increase conversion rates.

The House of AI

AI engine for customer engagement.

Our AI-platform goes deep into understanding context, sentiment, and intent, enabling dynamic, personalized conversations that boost customer affinity and conversions.

Breaking Functional Silos, Building Bridges Across Customer Journeys

Create a unified customer view

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Marketing Campaigns

Power your campaign with right channels, audience segmentation, deep analytics with GenAI powered marketing platforms reducing CAC by 5-8%.

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Sales Conversation Platform

Leverage advanced AI, multi and omnichannel communication for data-driven Sales and improve conversions by 10-30%.

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Last Mile Delivery

Enhance last-mile delivery with privacy-focused communication and scam-prevention features, boosting trust and efficiency.

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Collections

Streamline your collections process with clear communication and timely reminders improving conversations by 22%.

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Customer Service

Drive-Context aware conversations across multiple channels at ease boosting CSAT by 60% with context-aware customer engagement platform.

Business Outcomes that Matter

44%


Increase in lead conversion rates

30%


Reduction in call centre costs

4X


Improvement in customer support agent efficiency

60%


Improvement in customer satisfaction (CSAT)

The Exotel Conversation Context

The conversation context delivers state, intent and sentiment across all platforms enabling agents and bots to function more effectively.

AI-Powered Omnichannel Contact Centre

From telco lines to scalable, compliant, AI-powered contact center setups, with Exotel, you get everything in one place.

Communication API Suite

Build personalized customer conversations  at every touchpoint using multi-channel clean APIs and no code apps.

AI-powered conversation platform

Enable fast, engaging, and AI-powered conversation on WhatsApp and other platforms.

Integration

Integrate with the Conversational Context CDP and CRM of your choice making it a most versatile customer engagement platform.

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