Exotel’s remote-ready phone system is designed to help small and medium-sized businesses manage their communication needs effortlessly. Easily adapt to changes in your business while maintaining consistent sales conversions and seamless connectivity with your customers.

How Exotel’s Phone System Works?

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

Get a virtual number

Get a virtual number (Exophone) from Exotel. Divert calls from your customer-facing number to your virtual number.

Personalize the call flow in the dashboard

Improve your caller experience by creating an IVR greeting and customizing the call flow.

Divert calls to the right agents

Calls can be routed to the right agents with our automatic call distributor feature.

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Deliver Exceptional Customer Service without Breaking the Bank

Provide an exceptional customer experience with limited resources as a small business or startup.

Limited resources can significantly challenge small businesses and lead to compromises in various areas. 

Exotel provides a better customer experience from beginning to end, a phone system that is easy to use but powerful enough to grow with your business. Get enterprise-sized features without the enterprise-sized price tag.

A cloud phone system can alleviate this pain point by enabling small businesses to deliver a high-quality customer experience without stretching their limited resources.

How can cloud-based phone systems provide a more cost-effective solution?

Cloud-based phone systems eliminate the need for expensive hardware and maintenance costs. Instead, the phone system is hosted on the cloud and accessed through the internet, which reduces operational expenses.

Don't Wait! Set up your system in minutes and never drop a call again.

Smart IVR

Give your customers a seamless experience every time they call you.Enhance your caller experience with an easy-to-use IVR solution and Manage all your business calls seamlessly with our comprehensive telephony suite

Auto Dialer

Streamline your calling process with our auto dialer software. Boost your business communication, increase agent productivity & eliminate manual number dialling, and get more done in less time.

Automated Calls & SMS

Make automated IVR calls to track marketing ROI, collect customer feedback, and confirm COD orders

Call Analytics

Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

Call Recording

Record your customer calls and monitor them for better customer dispute resolution. Make data-driven decisions to offer a great customer experience.

Conditional Call Routing

Route your customer calls based on conditions like the time of the day, the geography of the customer, or for the repeat callers.

Live Call Transfer

Transfer calls to the right agents contextually and instantly with a click of a button.

Missed Call Services

Ask your clients to give a missed call to a number and customize the response to suit your business needs. Use our missed call services to expand your business.

Unlimited Channels

With Exotel, you get the facility to make or receive unlimited concurrent calls on the same number. Never miss even a single call from your customers.

Enhance your customer satisfaction

Optimize your business by empowering them to manage customer calls efficiently. With features like IVR and call routing, Exotel improves customer experience, boosts brand image, and keeps customers connected with your business. The best part is Exotel offers many advanced features:

Affordable

Easy to set up at no extra cost

Scale up as you grow your business.

Hang up on traditional phone line communication and welcome the future of business communications with Exotel.

Exotel also has attractive offers for startups that make it easier for you to leverage cloud telephony.

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FAQs

Exotel’s pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here

Exotel’s cloud telephony system is a plug and play solution with a wide array of APIs. Moreover, it takes less than an hour to set up, unlike the traditional PBX systems. All you have to do to set it up is add your business phone number to the dashboard, create an IVR flow, add your agents to the dashboard and you can start taking calls. This process doesn’t take more than 30 minutes.

Yes, you can retain the existing phone number of your business. Get in touch with us to know more.

Small businesses prefer cloud-based phone systems as it gives an edge in terms of

Better customer experience

Minimal cost

Activity log with recordings of calls

Integrations with various platforms

Scaling without having to worry about the infrastructure

You can use a mobile phone or a landline to make calls. Reach us to know more about it.

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