What is Agentic AI? Agentic AI refers to a type of artificial intelligence that can… ... Read more
What is AI Chatbot? AI Chatbots are intelligent virtual assistants that use natural language processing… ... Read more
What is an AI Voice Generator? An AI Voice Generator is a technology that uses… ... Read more
Definition: An auto dialer is a software application that automatically dials a list of phone… ... Read more
Definition: AI Agents are software programs powered by artificial intelligence that can autonomously perceive their… ... Read more
Definition: Bring Your Own Carrier (BYOC) is a telecommunications model that allows businesses to select… ... Read more
Definition: Co-browsing is a technology that allows agents and customers to view and interact with… ... Read more
Definition: Composability refers to the design principle where systems are built from interchangeable components that… ... Read more
Definition: Contact Center AI utilizes artificial intelligence technologies to enhance customer interactions and streamline service… ... Read more
Definition: A call center chatbot is an AI-driven application that engages with customers to provide… ... Read more
What is Conversational AI? Conversational AI is a branch of AI that enables machines to… ... Read more
Definition: Customer interaction analytics involves analyzing data from various customer interactions to gain insights into… ... Read more
Definition: Disaster recovery is a set of policies and procedures aimed at enabling the recovery… ... Read more
What is Generative AI? Generative AI is a type of artificial intelligence that creates new… ... Read more
Definition: Identity resolution is the process of linking various identifiers and interactions to create a… ... Read more
Definition: Real-time adherence is a monitoring process that compares an agent’s scheduled activities with their… ... Read more
Definition: Software as a Service (SaaS) is a cloud-based software distribution model where applications are… ... Read more
Definition: Text-to-Speech (TTS) is a technology that converts written text into spoken audio. It enables… ... Read more
Definition: A virtual agent is an AI-driven tool designed to simulate human conversation and assist… ... Read more
What is a Voice Assistant? A Voice Assistant is a digital assistant powered by AI… ... Read more
Definition: A Wide Area Network (WAN) is a telecommunications network that extends over a large… ... Read more
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