IVR (Interactive Voice Response)

Definition:

Interactive Voice Response (IVR) is a technology that allows customers to interact with a computerized system through voice or keypad inputs.

Key Elements:

Self-Service Options: Enables customers to obtain information or perform tasks without agent assistance.

Menu Navigation: Guides users through available options using voice prompts.

Efficiency: Reduces the need for live agents, allowing them to focus on more complex inquiries.

Why IVR Matters:

IVR systems improve operational efficiency by handling routine inquiries and directing customers to the appropriate resources.

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.