Outbound IVR (Interactive Voice Response)

Definition:

Outbound IVR refers to automated systems that send pre-recorded messages or alerts to customers via phone calls, texts, or emails.

Key Elements:

Proactive Communication: Keeps customers informed about appointments, reminders, or updates.

Customization: Messages can be tailored based on customer preferences and history.

Multichannel Reach: Can operate across different communication platforms.

Why Outbound IVR Matters:

This technology enhances customer engagement by delivering timely information and ensuring effective communication between businesses and their customers.

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