Voice is the best way to communicate with your customers. It is personal, quick and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for better customer experience.
Weave voice calling right into the fabric of whatever you’re building. With our extensively documented and easy-to-understand APIs, developers can get started with an integration instantly.
Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually.
Programmatically decide call flows based on your customers’ input. Route calls to the right agent/department instantly.
Bulk calling & SMSes with dynamic or static content.
Buy, fetch, and remove/assign virtual numbers to call flows dynamically.
Monitor the health of your Exophones and receive real-time alerts if the number goes down.
The benefits of using a voice API are:
1. Dynamically control call flows
2. Safeguard customers’ privacy
3. Personalise communication
4. Increase productivity
5. Enhance tracking
Any business that directly communicates with their customers can benefit from using a voice API.
A voice API is a programming interface that allows you to integrate calling with any application or website. Using Voice APIs, you can control calls with software, create customised call flows, and more.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter