Voice API

Voice API

Programmatically control voice calls. Make, receive, and monitor calls using Exotel’s RESTful APIs.

 

call api - exotel
call api from exotel

Why use Voice APIs?

Voice is the best way to communicate with your customers. It is personal, quick and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for better customer experience.

Integrate Voice Into Anything You Build

Weave voice calling right into the fabric of whatever you’re building. With our extensively documented and easy-to-understand APIs, developers can get started with an integration instantly.

 

Advantages of Using Exotel’s REST APIs

Enable customers to self-serve

Automate responses to common customer queries & enable them to perform basic operations using IVR like finding out their bank balance, cancelling a ticket, etc.

Safeguard customers’ privacy

Using number masking, you can safeguard the privacy of both the callee and the caller. Contact details of both parties are hidden behind a virtual number.

Increase productivity

Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually.

Enhanced call tracking

Exotel records and monitors every call made. With our call details API, you can fetch call details automatically for increased visibility and insight.

Build dynamic call flows

Programmatically decide call flows based on your customers’ input. Route calls to the right agent/department instantly.

Features

Call & SMS campaigns

Bulk calling & SMSes with dynamic or static content.

Virtual Number Allocation

Buy, fetch, and remove/assign virtual numbers to call flows dynamically.

Click-to-Call

Enable calling from within your website or app.

Passwordless Authentication

Authenticate users via missed calls using our patented product nOTP.

Monitoring Virtual Number Uptimes

Monitor the health of your Exophones and receive real-time alerts if the number goes down.

Cost-Effective Number Mapping

Use a limited pool of virtual numbers to manage customer conversations and save cost.

How Our Customers Use Our Voice API

Ola uses Voice API to connect drivers to customers

Read More

call-api-redbus

RedBus uses Exotel to automate cancellations

Read More

Babajob empowers job seekers to search for jobs using Exotel smart IVR

Read More

FAQs

What are the advantages of using a voice API?

The benefits of using a voice API are:

1. Dynamically control call flows

2. Safeguard customers’ privacy

3. Personalise communication

4. Increase productivity

5. Enhance tracking

Who can use voice APIs?

Any business that directly communicates with their customers can benefit from using a voice API.

What is a voice API?

A voice API is a programming interface that allows you to integrate calling with any application or website. Using Voice APIs, you can control calls with software, create customised call flows, and more.

What Our Customers Have to Say

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

practo-exotel
pbx-supplier-india

Try Exotel

Sign-Up to get free Call & SMS credits

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

virtual-pbx-provider

Highly Secure

ISO 27001:2013 certified information security management system

cloud-virtual-pbx-boxes-india

Patented Solutions

Gain competitive advantage from patented products

ivr-number-india

Superior Quality

Best success rates, voice quality and reduced latency

cloud-based-ivr-services-india

Scale at Ease

Grow at will, expand without worrying about infrastructure

cloud-based-communications-india

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

cloud-communication-solutions-india

Best Support

18×7 customer support via phone, email and Twitter

E-book: Guide to set up a cloud call center

One of the most common questions we get asked by our customers is – how can I set up a simple call center? Is cloud telephony my best bet? How long will it take & how much does it cost? We answered these questions in detail in this ebook.

 

 

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

Call

or