Talk To Sales:

Try For Free Request Demo

Generative AI

What is Generative AI?

Generative AI is a type of artificial intelligence that creates new content—such as text, images, audio, or code—based on patterns it has learned from existing data. Tools like ChatGPT, DALL·E, and others are examples of generative AI in action.

In CX, generative AI powers intelligent assistants, automates communication, and helps agents with suggestions or summaries.

Key Characteristics of Generative AI:

Content Creation: Generates original responses or materials.

Context Awareness: Adapts output to user needs or prompts.

Cross-Modal: Works with text, voice, images, and more.

Personalizable: Customizes tone, format, and style.

Use Cases in CX:

Automated Messaging: Draft replies or emails on behalf of agents.

Knowledge Base Creation: Generate FAQs or documentation.

Call Summaries: Create post-call notes or reports instantly.

Conversational Agents: Fuel smart, dynamic virtual assistants.

Why Generative AI Matters:

Improves Agent Productivity: Speeds up response time.

Enhances Customer Interactions: Delivers personalized answers.

Reduces Content Overhead: Creates reusable assets quickly.

Drives Innovation: Enables new use cases in CX automation.

Keep exploring

Elevate Customer Experiences with GenAI powered Voice Bot

Transform customer engagement with our AI Voice Assistant. More than a bot, it’s your conversational partner, fluent in Hindi, English, and Hinglish. Available 24/7, it learns continuously for meaningful, personalised interactions.

Know more

Hub of advanced AI technologies for modern conversational AI.

Utilizing Gen AI and Natural Language Processing (NLP) capabilities, the House of AI transforms customer conversations into engaging, human-like experiences. It goes deep into understanding context, sentiment, and intent, enabling dynamic, personalized responses that boost engagement and loyalty.

Know more

Enabling conversations with documents and knowledge bases to enhance productivity.

At Exotel, we understand the frustration of support engineers, service managers, IT personnel, sales representatives and customers when placed on hold. ExoInsights provides users with just the right and relevant answer, tailored to their specific queries. It simplifies access to accurate information, making the decision-making process more efficient and user-friendly.

Know more

AI-powered Conversation Quality Analysis tool

Automate cross-channel conversation quality analysis against your SOPs and KPIs to maintain top-tier service quality and agent efficiency, effortlessly.

Know more

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.