Platform updates – January 2019

Our product team works tirelessly to improve your Exotel experience. We wanted to give you an update about a few product changes we’ve worked on in the month of January. SMS Exclusion List (Blacklisting) When you have a large customer base, managing an exclusion list…

A Detailed Guide on Automated Calls
A proper channel of communication is the very lifeline upon which the success or failure of a business depends. However, personalised communication might not always be possible, and in a few scenarios, it need not be either. An automated phone call serves as an instrument...
What is Click-to-Call & How Does it Work?

“It’s supposed to be automatic, but actually you have to push the button.”                                                                …

The What, Why, How of Call Alerts: Be Emergency Ready

During business emergencies, two things become important. The first is making sure that all the stakeholders receive timely information about the crisis at hand and the second is to move fast and work on a solution. We live in an era of constant “pings” and…

Outbound Calling Strategy- the Best Way to Boost Communication

Outbound calling is the life and blood of the modern commercial ecosystem. Not only does it open a direct line of communication with the customer but it also gives businesses a human touch. Be it for marketing, data collection, sales or information gathering, outbound calling…

Use Robocall for Your Business and get Ahead in the Race!

Businesses today are becoming increasingly customer-centric. The competition now lies at who reaches the customer faster and engages better. As a result, each and every activity made by a business is translated to the customer via texts, calls or emails. But how does a business…

Dogfooding, what built Exotel

Dogfooding is an interesting exercise. Larry Alton says, “Uber does it, Twitter does it, and a number of other companies do it. It’s called ‘drinking your own champagne’.” Dogfooding at Exotel is how we built the product. For those of you who haven’t heard the…

How two-factor authentication is critical to your businesses’ security

  Not a day passes by without some news or the other about data breaches or security threats — be it Facebook or Apple or even the less popular businesses. How careful are you when it comes to securing your digital presence? Do you take…

13 SMS Message Reminder Templates & Examples for 2022 (appointments, payment & more)
(This post was last updated on January 2022.)   It’s easy to forget the little things you scheduled through the week in your planner, unless you set reminders for them. From healthcare to banking to recruitment -- message reminders can be easily leveraged as a...
4 Tips to Improve Call Pickup Rates by 50% (and make it worth their while thereafter)

The number of mobile phone users worldwide is expected to cross the five billion mark by 2019. But the number of users who actually pick up their phone to make a call or receive a call is reluctantly small. This article talks about how more…

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