Types of Auto Dialers & How to Choose the Right one for your Business (+Benefits & Use Cases)
  Are you looking to increase the productivity of your agents? Using an auto-dialer for your call centre can be a straightforward way to bring about instantaneous results. Here’s how - manually dialling a number takes approximately 10-15 seconds. For someone who makes dozens of...
A brief guide to know why your business needs a VoIP phone service
Over the past couple of years, customer-facing businesses that solely relied upon the traditional call centre setup faced business discontinuity. This is where the need for a remote infrastructural shift arose, with cloud phone services as part of a remote work solution.  This shift to...
How Exotel is Making it Easy for Businesses to Comply with DLT Regulations
The Telecom Regulatory Authority of India (TRAI) is constantly looking for ways to improve end-user experience. Their goal is to eliminate spam and fraudulent commercial communication and they keep introducing various regulations periodically to safeguard end users. However, their latest regulation passed in 2018 has...
Exotel Zoho Phonebridge Integration
One of the biggest challenges which the SaaS ecosystem faces in the present world is deprecating value propositions with time. This happens because of companies working in silos. While each of these companies is delivering awesome applications to their respective customers and solving their problems...
How to Create a Support Agent Appreciation Bot Using Hangouts and Exotel in 7 Easy Steps
One of the most under-appreciated and yet crucial roles in a company is that of the Customer Support team. Helping customers use your product better, solving their queries and at times facing the brunt of an unhappy customer (usually for no fault of theirs) is...
The Ultimate Guide to IVR (What is IVR, Types, and Business benefits)
If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales”  then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s...
ISO 27001:2013 certified

Exotel’s cloud solutions power communication for thousands of companies, right from growing startups to global enterprises. To ensure the best customer experience possible, we’ve always laid emphasis on information security. We take absolute care to make sure the information is kept secure at all points…

How Toll-Free Numbers work in 2021 (+examples, benefits & best practices)
(This post was last updated on July 2021.)   Despite the growth of alternative customer engagement channels like email, live chat etc., research shows that most customers worldwide prefer to call the contact centre for their needs, be it before or after purchasing your products....
Platform Updates- March 2019

Always be shipping. This doesn’t always mean a new product release. Updating the existing platform to make it more efficient is our philosophy. More flexibility added to the Connect applet We are now providing you with an option to set ‘Fallback URL’ in the Connect…

Using Cloud Telephony to Build a Better Customer Experience in the Real Estate Industry

Real estate is a vertical that has not witnessed the penetration of technology the way some of the other industries have. However, research shows that when it comes to real estate decisions, one of the first things that a potential buyer or renter does is…

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