It’s very important to keep your customers informed about critical events. This is necessary not only for increasing sales but for a better customer experience. SMS Reminders are an non-intrusive way of keeping your users informed regarding upcoming appointments, payments, events and more.
Send bulk SMS campaigns with a single click using our broadcasting feature. Just upload a spreadsheet with relevant details to get started.
Integrate SMS with your existing systems, application or website using our flexible REST APIs.
Customised sender-ID allows you to brand your SMSes depending upon your business needs.
Get clear and detailed reporting on the status of each of your SMSes.
SMS is an inexpensive way of staying connected with your customers.
SMS allows businesses to send information without hurting the customer’s workflow.
Nearly 100% of text messages are opened within the first three minutes of being received, while almost two thirds of emails are never even opened. SMSes can clearly help you get better engagement when compared to other channels.
SMS reminders can be used to simply remind the patients to schedule their next appointment or to inform them of an upcoming one, or even alert them about self-examination.
Banks and other financial institutions can use text message reminders to ensure timely re-payments. A study suggests that SMS reminders led to 7-9% increase in the probability of borrowers paying their dues on time.
Educational institutions can use reminders to inform parents about their child’s attendance, fee defaulters or just to inform last minute changes like – declaring a holiday or rescheduling examinations.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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Best success rates, voice quality and reduced latency
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Best in class uptimes of 99.94% including operator uptimes
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