Access all your data in one place. No need to switch between dashboards to compile reports.
Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.
Access the data you need to personalize communication automatically with each incoming call.
With Exotel’s integrations, agents receive a pop-up every time they get a call or if they miss one.
Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.
Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.
When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.