Integrations via Exotel Cloud Telephony

 

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Zoho Desk Integration

Manage Support Calls Effectively with Exotel

Manage calls and fetch information directly on the Zoho Desk dashboard without switching to different platforms.

Shopify Integration

Automate Cash On Delivery Confirmation With Exotel

Track your sales better and cut your losses with the Exotel & Shopify integration.

Zoho CRM Integration

Control communication right inside Zoho CRM

Increase sales productivity by managing calls inside the Zoho CRM dashboard without switching platforms.

Google Hangouts Integration

Don’t let poor online accessibility stop you from joining meetings

Poor internet connections are big road blockers to online conferencing. Using Exotel, join in Google Hangout calls over a phone call.

Zoho One Suite Integration

Supercharge your Zoho One suite with Exotel

Unbind agents from the confines of a single dashboard. Integrate your Zoho suite with Exotel’s cloud telephony solutions. Make and receive calls from within any Zoho One application.

Benefits of Integrating with Exotel

Consolidate Data

Access all your data in one place. No need to switch between dashboards to compile reports.

Improve Tracking

Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.

Personalize Communication

Access the data you need to personalize communication automatically with each incoming call.

Get Real-time Alerts

With Exotel’s integrations, agents receive a pop-up every time they get a call or if they miss one.

Increase Productivity

Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.

Features We Offer

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Click to Call

Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.

 

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Call Recording

Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.

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IVR

Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.

 

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Call Tracking & Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

 

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Pop-up On Incoming Calls with Customer History

When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.

 

If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line at integrations@exotel.in.

Explore our APIs here.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

Try Exotel’s Cloud Telephony Free for 15 days

Get ₹ 1000 worth free call & SMS credits

What Our Clients Say About Our Cloud Communication Solutions

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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